Job Title: Service Contracts Coordinator
Location: Hitchin Office
Salary: £30,000 per annum
Job Type: Permanent/ Full-time – 37.5 hours per week but flexibility will be required to meet the demands of the role
Department: After Sales
Reporting to: Operations Director
The role:
A key area of our business is supporting our customers and the equipment we have supplied after the sale; ensuring reliability and longevity of the products. The provision of comprehensive service and maintenance contracts ensures that we can provide the very best service to our customers with tailored offerings based on their needs.
Responsibilities & Accountabilities:
- Renew and negotiate existing service and preventative maintenance contracts
- Find new opportunities within existing contracts
- Develop robust relationships with customers
- Explore and identify opportunities within existing and new potential accounts
- Look at P + L on customers currently on Contract
- Preparing Quotes
- Create tender proposals for group accounts
- Process Contracts on System
- Sales Administration
- Prepare and send all sales literature as requested
- Maintain database, documenting relevant information from customer interactions
- Support the Area Sales Managers
- Maintenance of the ‘Non-active’ customer list, contacting customers within this list to identify reasons for inactivity and any opportunities for Girbau to provide products and/or services
- Enter product sales leads gained through After-Sales channels onto Salesforce and assign them to the appropriate Area Sales Manager
Secondary Responsibilities:
- Support the Customer Service Team
- Provide Sales and Customer Service Support by phone and email to new and existing customers
- Book in planned work with customers
Key KPIS:
- Number of new contracts sold
- Value of Service Contracts quoted and agreed
- Number and value of renewed contracts agreed
Key Working Relationships:
- Customer Service Manager
- Customer Service Team
- Industrial and Commercial Service Managers
- Sales Team
Experience, Knowledge & Qualifications:
- No formal qualifications required
- Customer Service or Sales experience
- Good telephone manner
- Experience in a telesales/telephone-based role
Generic Health & Safety Responsibilities:
- To take reasonable care of your own health and safety
- To take reasonable care not to put other people, fellow employees and members of the public, at risk by what you do or don’t do in the course of your work
- To co-operate with the Company, making sure you get proper training and you understand and follow the company’s health and safety policies
- Not to interfere with or misuse anything that’s been provided for your health, safety or welfare
- To report any injuries, strains or illnesses you suffer as a result of doing your job
- To tell the company if something happens that might affect your ability to work (e.g. becoming pregnant or suffering an injury)
- If you drive or operate machinery, to tell the company if you take medication that makes you drowsy
Please click the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of; Contracts Coordinator, Contracts Manager, Contracts Specialists, Contracts Officer, Planning Coordinator, Planning Contracts Coordinator, Area Sales Manager, Sales, Sales Administrator, Business Development Manager, Sales Consultant, Area Sales Consultant, Sales Executive, Sales Coordinator, Contracts Manager, Contracts Officer, Production Contracts Manager will also be considered for this role.
