Job Title: Care Coordinator
Location: London – W10 5BE
Salary: £25,000 per annum
Job type: Full time / Permanent
We are a trusted provider for over 600 individuals who receive our services. We support people with a range of needs right across London, all delivered from our Head Office in North Kensington and our Hounslow branch. Growth has come thanks to our excellent reputation among a local network of referrers, from community groups, social workers and advocates.
The Role:
The main purpose of this role is to manage rosters for carers which are fair, consistent and realistic for carers and clients. The role also involves the mentoring, monitoring and coaching of Carers, reporting concerns regarding Service Users and Carers to the Branch/Registered manager. This role is performed in accordance with the Employee Handbook and Health Vision’s policies and procedures.
Key Accountabilities:
Rostering of Carers
- Assigning appropriate carers
- Follow rostering guidelines, which include consistency of carer and appropriate travel time
- Rostering of care staff for training at the request of the Care Supervisor or Registered Manager
Client Relationships
- Any change of carer/ time should be communicated to the client
- Regular feedback through telephone conversations to ensure service satisfaction
Electronic Monitoring
- Ensuring all staff log in and out correctly
- Following up on any anomalies
- Providing accurate details for payroll and billing
Managing Care Team
- Consistent support and regular feedback for carers in all aspects of their role
- Effective communication with carers
- Build rapport and strengthen professional relationship with carers
- Show understanding and empathy towards carers
The Candidate:
- Preferably with a minimum of 2 years’ experience in a busy office environment
- Someone who is an excellent communicator and uses their own initiative
- Experience in the “Care Sector” would be advantage
- People management skills
- Organisational skills
- Can work well under pressure, is hardworking, a team player and a real go getter
- Should have obtained an NVQ L3 in Health and Social Care (Desirable but not essential)
- To establish relationships under challenging circumstances
- Good written and oral communication skills
- Commitment to being sensitive to needs of other cultures
- Proficient use of IT systems
Reporting Mechanism:
There is the expectation that the Care Coordinator will communicate regularly with the Care Supervisor and Branch Manager. Any serious or extremely serious care or client health concerns should be reported immediately to the Branch Manager and external agencies as appropriate. Business issues, such as budgets and invoicing queries should be communicated to the Finance Controller or the Managing Director. Serious disciplinary issues need to be addressed to the HR Manager.
Most common internal contacts:
- Care Team
- Registered Manager
- Care Supervisors
- Human Resources
Most common external contacts:
- Clients and their family
- Community Care providers, and Other Health professionals
- Social Workers
- Brokerage Teams
Quality
- Health Vision has a commitment to continuous improvement
- Health Vision will initiate an annual performance review
- Any concerns or issues will be communicated to the Registered Manager
- Health Vision will organize training sessions where needed.
Personalisation:
Health Vision actively promotes the wishes and choices of Service Users to ensure they receive a personalised service. As a Care Coordinator you will need to be responsive and flexible to changing needs of our clients where practicable and within Health Vision’s policies and procedures
Outcome Focused:
Health Vision follows the ‘outcomes’ model of care, where specific goals and desired outcomes are planned, with the input from the Client, at the beginning of a care package. Delivery of care is always undertaken with these outcomes in mind, with regular feedback from carers essential in monitoring the progress of the Client.
Benefits:
- Pension scheme
- Refer a friend
- Regular evenings out
- Summer picnic
- Christmas party
- Free Coffee
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job title of; Carer, Health Care Assistant, Home Care Worker, Care Support Worker, Residential Care Worker, Carer, Care Assistant, Healthcare Assistant, Social Carer, Support Worker, Enabler, Care Worker, Support Assistant, Care Helper, Care Assist, Healthcare Assistant, Residential Care Support, Social Care, Care Manager, NVQ2 may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
