Job Title: IT Engineer
Location: Predominately South Wales – Various – on the road
Salary: £22,000-£24,000
Job Type: Full Time
Working Hours: Monday to Friday – 8am to 6pm
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an enthusiastic Telecoms Engineer to join our team to assist with the delivery of telecoms services to our ever expanding customer base.
You will be responsible for configuring and installing all types of telecoms equipment such as lines, broadband, hosted cloud telephony, telephone systems, networks, WiFi and IP CCTV.
Job Responsibilities:
- Configuring hosted telephony systems, WiFi solutions, network switches, IP CCTV and networks.
- Preparing data collections for new installations
- Attending site and installing hosted telephony systems, WiFi solutions, network switches, IP CCTV and networks.
- Liaising with customers and keeping them updated on the delivery and installation of telecom solutions
- Providing training on solutions that you have installed
- You may be required to attend site and assist the helpdesk with troubleshooting and resolve software and hardware issues where required.
- Work with telephony providers and other vendors to debug and resolve provisioning issues.
- Provide documentation and a clear handover to both the client and the support teams.
- Responsible for giving a first-class service at all times
Job Experience Required:
- A positive attitude with a can do approach to everything!
- Previous telecoms engineering experience
- LAN, WiFi, Switching, SIP and Hosted Telephony experience
- Excellent communication skills
- Must be prepared to travel and work extended hours when required
- Overnight stay aways maybe required from time to time
- A team player
Renumeration and Benefits:
- Staff Share Equity Scheme
- New customer referral incentive
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Candidates with the relevant experience or job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician may also be considered for this role.
