Job Title: Outreach Adviser
Location: Midlands
Salary: £25,976 per annum increasing to £29,580 after successful completion of a 6 months probation period
Job type: Contract, Fixed Term until April 2024
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be client focussed and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.
The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.
If you are an excellent communicator, empathetic and have the ability to work under pressure and manage your own workload, and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
The Role:
We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team, on a Fixed Term contract. There will be a potential for the role to be made permanent or be extended.
Duties and responsibilities:
- Assisting clients with applications for Asylum Support and Move on Services
- Signposting clients to specialised support where required
- To manage a caseload offering appropriate support in a designated timeframe
- Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
- Provide Advice and Guidance to Asylum Seekers as required
- Provide signposting and make referrals to other services as appropriate
- Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
- Ensure the Outreach and Move on Manager is kept updated with any trends
Experience and skills:
- Excellent interpersonal skills/ability to communicate with diverse groups
- Experience working in a multi-disciplinary and multi-cultural environment
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
- Ability to work flexibly on own initiative and as part of a team as required
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
What else to expect:
- An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team and organisation a ‘Great Place to Work’
- Our working hours are Monday to Friday between the hours of 9am and 5pm
- You will be required to work in our offices three times a week, dealing with clients in a face-to-face setting, the remainder of the week will be homeworking
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
