Job Title: Trainee Energy Advisor
Location: Bristol
Salary: £20,986
Job Type: Full time, Permanent
The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.
The Role
This role will be providing information to help householders and clients to access appropriate support by telephone and email. It will involve maintaining accurate and detailed records of all interactions with clients.
You will be responsible for the day to day updating of our systems such as your CSE timesheets and our client database.
A Trainee Energy Advisor will be based in the CSE office but following the six-month probation period may be asked to contribute to delivery of successful outreach events at various locations around Bristol, Somerset and Wiltshire.
Following probation, you may have opportunities to deliver advice face to face at home visits depending on need.
Responsibilities include
- To work on the advice line and other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use own knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
- To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
Ideal Candidate
- Minimum Maths and English GCSE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people verbally and in writing.
- Skilled in use of MS office applications including Word, Excel and Outlook.
Benefits
- 33 days paid holiday per year including 8 bank holidays.
- Generous ethical company pension scheme (8% from employer, 6% from employee) to which the post-holder will be automatically enrolled
- Salary sacrifice childcare vouchers
- Subsidised bike purchase arrangements through the cycle to work scheme
- Training and study time is given to complete the NEA City & Guilds 6176 in Energy Awareness.
Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Engagement, Engagement Officer, Neighbourhood Plans and Housing Enabling Officer, Planning Officer, Development Officer, Engagement Manager, Engagement Coordinator, Comms, Engagement, Administrator, Communications Manager, Communications Controller, Client Communications, Communications Coordinator, Digital Communications, and Communications Manager may also be considered for this role.
