Job Title: Client Adviser
Location: Cardiff, Wales (Hybrid)
Salary: £25,976 per year, increasing to £29,580 after successfully successful completing probation
Job type: Full-time, 9 Fixed-term contract – Potential to be extended.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be an excellent communicator, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
If you are empathetic and resilient, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
The Role:
We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team, on a Fixed Term contract until September 2023.
You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.
Duties and responsibilities:
- Provide advice and support to asylum seekers in line with the AIRE Contract
- Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
- Assist clients in communication with authorities
- Issue payment cards and providing information and briefings on their use
- Provide guidance and information on immigration related matters and general enquiries
- Liaise with other statutory or voluntary agencies on behalf of clients
- Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
- Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
- Keep full and accurate case records and complete any case follow ups within time scales
- Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice service
- Keep up to date with the legislation and how it impacts on clients
- Respond flexibly to provide support for other operational activities and projects
Experience and Skills:
- Ability to understand and explain complex information
- Ability to communicate professionally with multiple stakeholders – both written and verbally
- Self-motivated, well organised and good at meeting deadlines
- Good interpersonal skills and the ability to relate to a wide range of people
- Highly dedicated with a genuine interest in Migrant Help, its values and our clients
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with experience of: Advisor, Enquiries Advisor, Enquiries Executive, Comms, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered for this role.
