Job Title: Customer Services Advisor
Location: Long Stratton, Norfolk (NR15 2XE)
Salary: £17,243 – £18,431 per annum
Job Type: Full Time (37 hours per week), Permanent
Closing date: Sunday 19th August 2018
Interview Dates: 22nd, 23rd, 24th August 2018
Role Overview:
This role involves working on the front reception to meet and greet customers or assist with calls to get customers to the services they want or need. Being the first port of call for customers you will be friendly, polite and professional. Every day will be different! If you have the ability to multi-task, with an excellent telephone manner and you enjoy problem solving then these roles will enable you to go home every evening knowing you’ve made that difference!
What you could be part of…
Their customer service advisors work as part of the wider Corporate Business Support Team. Dealing with a variety or customers on behalf of the Council and their Early Help Hub and Children’s Services based at South Norfolk House, they want all customers to feel welcomed and helped whatever their enquiry.
Working at the Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Their success comes from being commercially astute and business-like. Continuous improvement is also vital and their employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.
What you’ll be doing…
- Respond to all web based enquiries, including email and website requests, to the council by directing customers to self-serve where appropriate or to the right service areas
- Provide a customer facing meet and greet service to visitors to the council and operate an efficient switchboard service signposting and redirecting customers to either self-serve online, or to the most appropriate council team
- Work as part of a team to ensure standards of customer care are consistent and performance indicators are met with a focus on continuous service improvements
- Work with the Service Manager to enhance the digital media platforms of the council to enable customers to access services at their own convenience
You must have:
- NVQ 2 in Administration or above in Customer Service or equivalent experience.
- Alongside an excellent understanding of customer’s needs and customer service skills you’ll need to be able to balance conflicting priorities to achieve desired outcomes with attention to detail and make sound decisions in order to resolve customer issues.
What’s in it for you?
Their package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, on site café, compassionate leave and sickness entitlement for times of need. As a Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. They also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.
Please note that this post may be subject to a to a relevant criminal records check.
If you are interested in this role please click the APPLY button and further information will be sent to your email.
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Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
