Job Title: Submissions Officer
Location: Dover (Hybrid)
Salary: £22,000 – £24,888 + £528 yearly Weekend Working Allowance
Job type: 35 hours per week. Hybrid role. Full-time, 12 month Fixed-term contract. Potential to be made permanent/extended. Two roles available.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be self-motivated and computer literate, have demonstrable experience of working as part of a team as well as taking the initiative to work independently and be passionate about protecting our vulnerable clients.
If you are an excellent communicator, have a strong eye for detail and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for two Submissions Officers to join our friendly and committed Submissions team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.
The post holder will be responsible for assisting with incoming and outgoing post and emails relating to Asylum Support which plays a key part in ensuring that our Service Users receive the support they need. This role will also involve quality checking Asylum Support applications prior to submission to the Home Office, ensuring compliance with all applicable regulatory requirements, policies and procedures.
Duties and responsibilities:
- Processing incoming and outgoing correspondence received in relation to Asylum Support
- Ensure that a professional and courteous service is provided to all clients, both internal and external
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service
- Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
- Take responsibility for distribution and receiving parcels, monitor stationery, consumables, office supplies and equipment
- Ensuring that any documents that do not meet the required standards are identified and processed in accordance with policy
- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
Experience and Skills:
- Experience of working in a fast-paced environment and meeting targets
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Good clear written and oral communication skills in English, particularly in a multi-cultural environment.
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Submissions Officer, Service Coordinator, Service Support Administrator, Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
