Job Title: Customer Sales Advisor
Location: St Austell
Salary: £20,000 – £30,000 per year
Job type: Full-time, Permanent. Hours – 07.30am – 17.00pm (Monday – Friday).
Coastal Specialist Ironmongery Ltd born on the rugged shores of Cornwall back in 2003, but opening doors and windows globally, Coastal Group is a family owned business which specialises in the design and manufacture of precision-made hardware solutions for external doors and windows. We continuously innovate in the design and manufacture of our hardware to deliver the solutions of tomorrow.
Purpose of Role:
Answering phone calls and emails from customers regarding orders or quotations required and raising on company’s operating system.
To promote Coastal’s range of products and offer solutions to customers.
Dealing with any problems incurred by the customer and resolving any issues.
Liaising with the sales team regarding enquiries received or new potential projects highlighted by customers under their account management.
This role involves focus on the company’s primary objective of being a customer centric business.
Key Responsibilities:
- Answering telephone calls and emails to assist customers with technical enquiries.
- To process sales orders and quotes.
- Correctly log and report any issues reported with sales orders/products and take ownership until resolved.
- Continual learning and training of products sold within the joinery hardware market.
- Upselling additional products.
- Liaising with customer account manager when new order or enquiry received.
- Be a team player and assist other members of staff when required.
Your Benefits Include:
- Free on-site car parking.
- Free use of on-site gym.
- Team building events and meals.
- State of the art equipment.
- Inspirational office environment.
Company Values:
- Customer at the heart of everything.
- Integrity defines our actions.
- Knowledge drives innovation.
- Committed to continuous improvement.
- Reliability is the foundation of confidence.
Our Purpose:
The shape of things to come.
We think beyond products and today’s needs and create standard and bespoke hardware solutions, focussed on tomorrow’s requirements.
That is how we enable our clients to maximize the value of their products and their competitiveness.
Consistently. Every time.
If you want to be part of our fantastic team, then click APPLY today and we will be in touch!
Candidates with relevant experience or job titles of; Client Services Executive, Business Representative, Customer Support, Client Service, Customer Assistant, Customer Aid, Customer Advisor, Customer Support, Business Support, Sales Executive, Sales Consultant, Sales Support, will be considered for this role.
