Job Title: Oversight & Controls Manager
Location: Reading / Hybrid
Salary: Competitive
Job type: Permanent, Full time
Guardian has a single ambition, for every family to have protection that they truly believe in. We aim to achieve that by challenging the market and offering a ‘better’ way for Financial Advisers and their clients. In line with our brand promise Life. Made Better., we plan to make life better for everyone.
You’ll be joining us at a time of rapid growth, with lots of opportunities to increase your knowledge and further your career. You’ll be part of an innovative business, with a team of people dedicated to doing the right thing for our customers. A team where you can make a real difference and be part of a culture that encourages you to constantly challenge the norm and put our customers at the heart of every decision.
About the role:
A new opportunity has arose for an experienced quality control manager to join our growing department.
The Oversight and Controls Manager reports into the Head of Customer Services and is responsible for quality assurance, due diligence, breach and complaint management as well as working to continuously improve our processes.
As this is a new role within the department it’s a great opportunity to make the role your own and can be offered with hybrid working.
About you:
We are looking for candidates who have great people management experience, demonstrate the ability to influence and motivate as well as relationship and stakeholder management skills at all levels.
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with the relevant experience or job titles of; Senior Customer Service Manager, Client Services Manager, Service delivery Manager, Contact Centre Manager, Customer Support Manager, Customer Services Manager, Customer Operations Manager, Quality Manager, Quality Assurance Manager, Quality Assurance, Quality Assurance Lead, Quality Auditor, Continuous Improvement Manager may also be considered for this role.
