Service Manager (Tenancy Services)

Job Title: Service Manager (Tenancy Services)

Location: Kettering

Salary: £27,000 – £33,000 per year, depending on experience.

Job type: 37.5 hours per week. Full-Time and permanent.

The Company:

We are a professional and charitable organisation, with two key areas of focus:

• Supported accommodation for single homeless people in North Northants
• Impartial and life changing housing, debt and benefits advice

We empower individuals to move out of debt, out of hunger, out of poverty and out of homelessness. At Accommodation Concern we believe everyone deserves the right to live their best possible life.

The Role:

Are you looking for a new challenge with a growing organisation? Could you be our next Service Manager? Your role will be to ensure the service remains high quality and person centred whilst managing the service on a day-to-day basis, looking for growth opportunities and ensuring compliance at all times.

We are very keen to look at people who may not have worked in housing before, but have management/business development experience, that have a passion for the work we do and would like to be trained in housing.

Main Responsibilities:

• You will be working closely with the CEO to develop opportunities for Accommodation Concern to develop and become a leading & sustainable homelessness and anti-poverty charity across the new North Northamptonshire Unitary Authority
• Be responsible for the growth of provision and day-to-day delivery of all properties managed by Accommodation Concern
• To manage the Tenancy Services team, ensuring timely supervision and appraisals
• To be responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles
• To be responsible for coordinating and providing a person centred, strength-based support service to create long-term sustainable tenancies by increasing independence and maximising connectivity with the local community
• Deputise for the Chief Exec as required

Experience:

Essential:

• Managing and supervising staff; effectively coaching to enable creative problem-solving
• Displaying patience and the ability to remain calm in stressful situations
• Ability to be thorough and pay attention to detail

• Administration and recording procedures with the ability to audit case notes and gather required data to support full evaluation

Desirable:

• Supporting people with complex needs (Drug, Alcohol & Mental health)
• Working in a multidisciplinary team approach to ensure the best outcome for the client
• Managing clients in crisis and through the safeguarding process

Knowledge and Understanding:

Essential:

• Proficient in using Microsoft Office packages
• To be able to promote the rights, responsibilities and informed choice of the people receiving the service through reflective practice with the staff team
• Know when to seek assistance or supervision and how to engage meaningfully in planned supervision

Desirable:

• An understanding and knowledge of the Housing First model and belief in the values and principles

• The complex interdependencies of mental health and substance abuse and offending behaviour
• The ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work

If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role which answers the following questions (500 words max per question):

• Why have you applied for this post and why do you think you are suitable for this position?
• Please provide an example of how you have demonstrated personal resilience and what was your key learning from this?
• What is your understanding of personal/professional boundaries and how would this apply to this post?

Upon clicking apply, you will receive a full copy of the job description via email.

Candidates with the relevant experience or job titles of: Business Development, Tenancy Manager, Service Manager, Lettings Manager, Property Manager, Lettings, Tenancy, Experienced Letting Assistant, Lettings Advertising, Property, Letting Maintenance, Lettings Organiser, Lettings Legislations, Tenancy Agreements, Senior Housing Officer, Housing Surveyor, Private Housing Officer, Environmental Compliance Manager, Public Sector Surveyor, Housing Team Manager, Property Surveyor, City Surveyor, Environmental Health Officer, Public Sector, Local Council Housing Officer, Housing Team Manager, Housing Maintenance Officer, Property Services, Charity Officer drugs/alcohol/ mental health manager, Homeless service manager, Hostel manager and Hostel supervisor may also be considered for this role may also be considered for this role.