Receptionist

Job Title: Receptionist

Location: Hulme, Manchester

Salary: Points 6 – 8 on the Sixth Form College’s Support Staff Scale, currently £20,843 – £21,810 per annum, pro-rata.

Job Type: Full Time, Fixed Term

Role Purpose:

To provide an effective and professional reception and switchboard service to the College.

To provide a general administrative service for the college administrative function and marketing department.

Key Responsibilities:

Reception

• To provide an effective reception service to staff, students and visitors, ensuring that all queries are dealt with promptly and in a professional manner
• To ensure all telephone calls are dealt with in a professional manner and passed to the appropriate person
• To greet all external visitors to the college and liaise with appropriate staff
• To ensure all incoming mail and deliveries are dealt with appropriately
• To record student absences using the electronic absence system
• To maintain and update the meeting room/ minibus booking / phone loaning system
• To ensure that all outgoing mail is franked and ready for collection as appropriate
• Using UnitE, produce confirmation of study letters for current and past students

General Administration

• To actively participate in and deliver their contribution to the team, covering for other Administration Officers where appropriate
• Deal with incoming e-mails, responding directly or escalating enquiries as necessary in a timely manner
• To type agenda, minutes and materials for meetings and organise refreshments
• To provide a range of administrative functions including: answering and distribution of telephone calls, assisting and producing, where applicable, mail merge letters, PowerPoint presentations, inputting data and spreadsheet tasks
• To become familiar with the services provided by the office in order to be able to deal with enquiries and requests for information from both internal and external enquirers
• To be conversant with the college systems and to operate these when required
• To prioritise and allocate in the most efficient and effective way, all incoming work and have flexibility and a readiness to undertake a wide range of tasks
• To review and maintain administrative procedures to ensure compliance with college procedures and adherence to data protection legislation
• To further develop an efficient administrative support system, realising and deploying the potential of IT and other technologies in the administration of the College
• Assist with the collation/preparation of materials required for college events/ roadshows
• To work as an effective member of the whole college administration team
• The post holder will be expected to work flexibly to provide cover for and/or work in collaboration with colleagues in the college office
• Carry out such other duties as may reasonably be allocated by the Principal, or her designates or the Office Manager to enhance the work of the college
• To work Closely with and support the Admissions Manager with the full admission cycle

The Candidate:

Essential

• Recent experience of providing a Reception service
• Proficiency in working with standard office applications such as MS Word, Excel and Outlook
• Excellent organisational and administrative skills
• Excellent telephone manner and customer service skills
• Ability to prioritise and multitask, managing own workload
• High level of literacy/communication skills
• Evidence of commitment to Continuous Professional Development
• Educated to degree level or equivalent, or substantial relevant experience that demonstrates a high order of literacy, numeracy and analytical skills
• Flexibility and a readiness to undertake a wide range of tasks

Desirable

• Experience of working in an educational establishment
• High level of competency producing letters and mail merge documents
• A relevant administrative qualification or evidence of formal training

Staff Benefits:

• Free secure on-site parking
• Cycle to Work and Technology schemes
• Free onsite fitness classes including Yoga and Pilates
• Free tea and coffee in all staffrooms and subsidised Starbucks pod on campus
• Free staff lunch and refreshments on inset days
• Access to wellbeing services such as private physio and virtual GP appointments through our enhanced Occupational Health package
• End of term all-staff celebration lunch

Additional Info:

This is a permanent post working 37 hours per week, Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm. You will however, on occasions, be required to work outside these hours to meet the requirements of the college.

Please click on the APPLY button to be sent further information on how to apply for this role.

PLEASE NOTE:

In order to complete your application for the role please follow the email instructions.

It is important for you to complete the form as we will not be able to proceed to your application unless this step has been done.

Candidates with the experience and relevant job titles of: Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist will be considered for this role.