Job Title: Support Consultant
Location: Dudley
Salary: £30k – £35k per Annum DOE
Job Type: Permanent, Full Time
The Company:
TEAM Software by WorkWave is an expanding global business with offices in the UK, Omaha-Nebraska, Louisville, California and Melbourne, Australia. TEAM develops financial, operations and workforce management solutions for contractors with distributed workforces of any size, with a focus on the facilities management, building service and security industries. TEAM’s efficiency-enhancing technology transforms business management and drives profitability. The company’s industry-specific solutions range from a complete enterprise software ecosystem to a right-sized workforce management toolset that connect key components of customers’ businesses.
The position:
We are looking for a Support consultant with a strong technical background and real world experience to join our team. The team delivers a consistently high quality support service providing support directly to our clients when they experience technical issues with our software. You will have the opportunity to develop your technical skills whale making a positive contribution to the performance of the team.
You will be working on a hybrid basis with access to a modern office with great facilities for work and rest. You will also be able to take advantage of a vast range of benefits and perks including
- 25 days holiday plus bank holidays
- Group Pension Scheme
- Contractual Sick Pay
- Income Protection, Criticial Illness and Death in Service Insurances
- Additional Flexible Time Off scheme
- Perkbox – access to a discount platform (retail, restaurants, DIY, technology, gyms etc etc)
- Discounted Healthcare Scheme
- Cycle to Work scheme
- Technology benefit (a scheme giving you the ability to purchase tech through Currys/PC World and pay back through salary)
- Employee Assistance Programme
- Health & Wellbeing Programme
- Free hot drinks, fruit and breakfast in the office
- Flexible working policy
Who is the ideal candidate?
The ideal candidate will
- have experience of working in a pressured customer service application support environment
- have a good level of SQL knowledge in order to query complex databases
- have knowledge of web based application infrastructure
- be able to demonstrate logical thinking and problem solving techniques
- be highly motivated and self-driven
- be able to prioritise workload
- have the ability and willingness to learn
- be prepared to be part of the out of hours rota
An understanding of ITIL would be an advantage.
If you think you have what it takes to be successful in the role we would love to hear from you!
Candidates with experience or relevant job titles of; Application Support Engineer, Software Support, Application Support Specialist, IT Engineer, Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Client Service Advisor, Customer Services, Customer Service Assistant, CSA, Administrator, Software Engineer, Software Developer, IT Software Support, Application Support, Computer Science, Trouble Shooting, Linux, Windows, MAC, JavaScript, HTML, DOM, CSS, SQL, Microsoft Windows Server, SaaS, Software Support Engineer, Software Support Technician will all be considered.
