Job Title: Managed Services Consultant
Location: Coventry
Salary: Up to £42,000 + Bonus
Job Type: Full Time
About the role
As a Managed Services Consultant you will be responsible for the smooth delivery of re-occurring, pre-booked proactive consultancy visits, both on-site and/or remotely to a variety of customer sites. You will be expected to deliver a personal IT service within our framework of proactive service options, tailored to the customers’ needs. This will include reviewing, monitoring, supporting and advising our customers during your visits, ensuring their endpoint devices and wider infrastructure IT systems are kept in peak condition.
To be successful in this role you will have excellent communication skills and be comfortable dealing with customers face to face. You will work closely with our Customer Success Managers in developing partnerships with our customer base. You must have a wide and varied technical knowledge with a solution orientated mindset and a passion to build trusted relationships with your customers.
This is a home-based role with regular travel required to visit customer sites.
Why should I work for TSG?
- Award winning organisation named as one of the ‘UKs Top 100 Best Large Companies‘ and one of the ‘Top 50 Technology Companies‘ to work for. We have also been awarded a 2 star accreditation for ‘Outstanding’ employee engagement
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021
- Two paid CSR days per annum that you can use towards giving something back
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to
- Complete pre-defined checks, review IT systems and services whether they be cloud, hybrid or on-premise
- Collect additional technical audit information as and when required, updating internal systems for use by colleagues
- Review technical debt and advise on system improvements to the customer’s infrastructure and resilience on-site
- Help with the strategic planning and road mapping of customers IT systems, working alongside the Customer Success Managers
- Delivering minor projects and changes to existing or new environments
- Keep customers up to date regularly with regards to any work you are carrying out for them
- Update TSGs CRM and ticketing system when applicable and our technical information repository with detailed notes
Knowledge, Skills & Experience
Essential
- Full UK, clean driving licence
- Extensive experience working in a Windows based networked environment, in a customer facing role
- A broad knowledge of common hardware and software platforms, cloud systems, servers, networking devices, as well as end user desktop support experience
- An in-depth knowledge of supporting and troubleshooting Microsoft server and desktop operating systems
- Good working knowledge of business comms, networking devices, firewalls and corporate anti-virus products
- Experience with managing and supporting M365, Azure and hosted Exchange
- Good time management, organisation and prioritisation skills
- Ability to manage your own workload efficiently
- Excellent face to face communication skills along with a pleasant telephone manner
- Demonstratable problem solving skills
- Good analytical skills with a pro-active ‘can do’ attitude
- Comfortable working on site, in front of customers on-site
Desirable
- Knowledge of working with enterprise level end-point protection, such as Sophos
- Knowledge of Cloud Backup technologies, such as Datto
- Experience working with virtualisation and/or hosted technologies
- Hosted telephony knowledge
- Microsoft or other vendor accreditations
Benefits
- Company bonus scheme
- Company car or car allowance
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Perkbox discounts
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Home-based and hybrid opportunities
- Long service benefits including increased annual leave accrued with service
- Cycle to work scheme
- Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.
Candidates with the relevant experience or job titles of: IT Analyst, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer, 2nd Line Support may also be considered for this role.
