Job Title: ETC Accommodation Manager – Maternity Cover
Location: Bournemouth
Salary: Competitive
Job Type: Full-Time / Temporary maternity cover
The Role:
ETC International College is looking for a professional Accommodation Manager to join its team on a full-time maternity cover contract.
Your main role will include recruiting homestays, keeping accurate records of documents, following GDPR and ensuring homestays are compliant before placing international students with suitable hosts. Excellent management and communication skills are essential for the role to enable you to liaise effectively and diplomatically with students, staff, agents and homestay providers.
The accommodation department is a fast-paced environment so we are looking for someone with energy and enthusiasm to deliver during our peak summer season. The flexibility to work some evenings and weekends and take part in the emergency phone rota is essential over the busy period. Overtime is paid at the hourly rate and taking the emergency phone gives the opportunity to earn extra income.
Candidate Profile (essential):
- Good IT skills and the ability to learn in-house database systems quickly
- Exceptional customer service, communication and management skills
- Must be highly motivated and able to work well within a team and under pressure
- Must have a high level of written and spoken English
Desirable, but not essential:
- Previous experience managing an accommodation department
- Previous experience in customer service
Main responsibilities:
- To select host families and liaise effectively and diplomatically with accommodation providers
- To host student interviews, welcome newcomers, answer queries and refer problems to other, appropriate staff members when necessary
- To arrange suitable accommodation for student clients and group leaders
- To officiate group arrivals at predetermined collection points, particularly during the Easter and summer periods. This will generally involve additional weekend work, paid on a pro-rata or overtime basis
- To liaise with the Lead Safeguarding Officer regarding safeguarding matters and with the rest of the accommodation and welfare team, academic team and management regarding general student welfare, health and safety
- To keep the accommodation databases up-to-date and accurate
- To counsel students and assist in the resolution of accommodation and welfare issues
Schedule:
- Monday to Friday
- Potential overtime
- Weekend availability if required
Benefits:
- Competitive salary
- Sick pay
- Staff parking
- Overtime hours if desired
- Friendly team
- Discounted food in our on-site café
- 28 days holiday
This employment is subject to a satisfactory DBS check and provision of 3 references that are acceptable to ETC International College.
Please click on the APPLY button and you will be redirected to the Council’s careers page.
Candidates with experience of; Housing Options Officer, Social Housing Advisor, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator will also be considered for this role.
