Job Title: Project Administrator
Location: Stevenage, SG1 4QX.
Salary: Competitive.
Job type: 40 hours per week. Monday to Friday 08:00am – 17:00pm. Full-time, Permanent.
The Company:
Garrard Building and Construction Ltd was established in 1946 and has built a strong reputation for providing a professional, reliable and friendly service. Based in Stevenage, Hertfordshire, we operate within an approximate 50-mile radius, covering areas of the South East, Midlands, Anglia and London. We are focused on building long term relationships with our clients by adding real value to their own service offering and by providing excellent customer service.
The Role:
To effectively and efficiently manage Client mailboxes, process instructions and provide administrative support to the business and both the Client Account and Contract teams.
The role requires a high level of customer service and the ability to deliver the function in a friendly and efficient manner. Must build a high level of trust and confidence amongst the company’s customers and clients and interact either on the phone or in person, whilst building on our reputation of providing an effective and reliable service.
Duties and responsibilities:
- Answer incoming phone calls
- Monitor and process e-mail within the Client mailboxes
- Process new enquiries, including collation of information from Client and creation of new hard file, network folder and job sheet
- Organise survey visits & monitor progress of survey
- Monitor estimate submissions and approvals
- Process schedule queries
- Process schedule approvals (e.g. Estimates, Variations), including update to hard file and GBCL network
- Process cancellations
- Monitor jobs on hold / awaiting further instruction
- Update Client database, especially History notes
- Update GBCL project schedules / data, especially History notes
- Create & manage tasks
- Understand and strive to achieve Client Service Level Agreements (SLA’s)
- Provide other administrative support as may be required
- To undertake any training the Company deems necessary
Additional Requirements:
- Ensuring that all responsibilities are met in accordance with company procedures and the Staff Handbook
- Understanding the need for confidentiality when dealing with both internal and external information
- Flexibility to work outside or in excess of standard hours when necessary to achieve objectives required
- Sound knowledge of the company’s service offering specific to role
- Actively participate in developing working practices that eliminate waste and reduce costs incurred by the Company
- Able to build rapport and develop professional relationships with staff, contractors and clients/customers
Experience and skills:
- Organised and efficient
- Commitment to service excellence
- The ability to work under pressure and to deadlines
- Ability to work effectively within a busy Company and as part of a team
- Good IT skills (knowledge of Microsoft Office, especially Excel)
- Analytical and numerical skills
- Good communication skills both internally and with external clients/customers
- Good verbal comprehension and written communication skills
- Sound knowledge of building processes and requirements
- Ability to multi-task and prioritise relations
- Build strong client/customer relations
Desirable skills:
- Experience working within insured building repairs
- Working towards an NVQ Level 3 in Business & Administration
Please click on the APPLY button to submit your CV and cover letter for this role.
Candidates with the relevant experience or job titles of: Project Support, Project Administrator, Project Worker, Business Support Supervisor, Team Manager, Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role, Compliance, Procurement, Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, Finance Administrator, Finance Assistant, Accounts Assistant, Accounts Administrator, Learning and Development Administrator, may also be considered for this role. and Human Resources may also be considered for this role.
