Job Title: Field Service Planner
Location: Hitchin
Department: Customer Service
Reporting to: Customer Service Manager
Salary: Competitive depending on experience
Job Type: Permanent/Full-Time
Working hours: 40 hours per week but flexibility will be required to meet the demands of the role. Weekend stand-by cover on a rota basis for which additional remuneration is paid.
About Us:
Founded in 1960, Girbau is a world leader in comprehensive professional laundry solutions for the industrial, commercial and vended sectors, recognised for its high degree of innovation, quality and sustainability.
We’re proud to be one of the few suppliers who are also the manufacturer of our products and as such we can be sure of the high quality of our products, services and solutions.
Our field service teams offer a market-leading service to our UK-wide commercial and industrial customer base.
The Role:
The Service Planner role forms an important and integral part of the Commercial and Industrial Service Teams. Responsible for ensuring that all service jobs are planned and allocated to engineers in time to achieve agreed SLA’s.
About you:
The ideal person must have previous experience of working in a Customer Service role in a fast-paced office environment. This role requires someone that is passionate about customer service and is an excellent communicator.
You will also possess:
- Excellent geographical knowledge of the UK
- Friendly, enthusiastic and a good team player
- Excellent interpersonal and communication skills
- Efficiency, accuracy, attention to detail
- Self-motivated and willing to take the initiative
- Good working knowledge of Word, Outlook, Excel and, ideally, database programmes
Responsibilities & accountabilities:
- Plan and dispatch of work to field operatives and contractors
- Answering incoming calls from both engineers and customers
- Manage all telephone planning enquiries
- Manage and plan the engineer rotas for weekends, Christmas, holidays etc
- Log service requests and emergency response calls from customers
- Deal with queries from customers and engineers and updating the service management system accordingly
- Working on a rota to provide emergency planning cover at weekends (for which additional payment is made)
- Other administrative tasks where necessary, providing support to the Customer Service Manager and other members of the Service team as well as other departments within the company
Key KPIS:
- Planning of work to meet contractual SLA’s
- Unproductive time & Engineer utilisation
- Utilisation of working hours to achieve maximum working efficiency
Benefits:
- Pension
- Private health insurance
- 25 days holiday plus bank holidays
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates may have experience or relevant job titles of; PPM Scheduler, PPM, Scheduler, Pre-Planned Maintenance, Planning Coordinator, Maintenance Coordinator, Maintenance Administrator, Maintenance Scheduler may also be considered for this role.
