Job Title: Team Member
Location: Hanover Square, London
Salary: Up to £12.00 per hour – Depending on Experience.
Job type: Full Time – Permanent.
Purpose of Role:
Be warm welcoming friendly person who enjoys providing exceptional customer service. Can enjoy the fast-paced morning/lunch service to serve the busy Mayfair customers on the go. You must be a personable engaging person to build rapport with our regular customers.
Main Duties:
- Maintain the cleanliness and presentation of the house.
- Have in-depth knowledge of the Nathalie concept at large, plus all food, drink, and retail items, thus the ability to educate customers.
- Clean and restock chilled wells, ‘dry good’ areas, work and dining areas, empty rubbish, and sanitise any equipment or utensils.
- Pass on guest complaints appropriately to the management.
- Maintain high standards of quality control, hygiene, and health & safety.
- Help and assist in any area of the site, wherever and whenever necessary.
Personal Attributes:
- To be committed by approaching all tasks with the focus to improve and benefit the business, by taking personal responsibility and showing initiative.
- To ensure that a high customer service focus is maintained, by approaching your job with the customers always in mind. It is important to remember that customers can be both internal – our colleagues & fellow employees as well as external – us customers, supplier, and potential employees.
- To be dynamic and decisive, by accepting personal responsibility for making things happen, by thinking ahead and developing contingency plans to best support the operation.
- To be flexible, by responding quickly and positively to ever changing requirements.
- To be motivated, by being proactive and seizing opportunities to learn new skills or knowledge to improve your personal performance, and your departments.
- To have a positive impact, by approaching situations with a ‘can-do’ attitude to succeed & to resolve issues, at the same time always clearly communicating with both customers and colleagues.
- To maintain a high team focus, by showing co-operation, dedication, and support to customers and colleagues in pursuit of the business / department’s goals.
Benefits:
- Refer a friend scheme
- Trips to suppliers
- Staff meals
- Trainings incentives
- Long service bonus
- Pension
- 5 days of paid compassionate leave
- E-Learning training
- 28 days of holidays
The Job Description is intended to illustrate the main responsibilities of the job and is not intended to be exhaustive. Duties may change from time to time.
*Candidates must have the right to live and work in the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Front of House Team Member, Front of House, Customer Service, Restaurant Assistant, Restaurant Waiter, Restaurant Waitress, Catering Assistant, Hospitality, Catering Staff, Catering may also be considered for this role.
