Job Title: 1st Line IT Support Engineer
Location: Woodburn Green (Hybrid Remote)
Salary: £21,000 – £28,000 per annum
Job Type: Full time, Permanent
CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. We have built our success on providing the highest level of service to form productive long-lasting relationships.
What we can offer you:
- Market rate competitive salary depending on experience
- Twenty days holiday plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten years receive 2 additional days
- Contributory pension scheme with Scottish Widows
- Excellent training and career progression
- Hybrid working (mixture of office and home)
- A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
About the role:
- To provide 1st line remote support to our clients (incoming requests by phone and email)
- Maintaining accurate case notes for all incidents at all times
- Escalating issues to Senior Support Engineers where required via your Client Services Manager
- Work to internal client service level agreements and first time fix targets
- Support other members of the Client Services team and other departments as required
About you:
Required Experience:
As the ideal candidate you will have experience in some of the following:
- Windows Server (2008 – 2019)
- Helpdesk or onsite experience
- Microsoft Exchange, Office365 and Active Directory Sync
- Active Directory, Group Policy Management and Print Management
- Remote Desktop Services
- Server Hardware (Dell, HP, Lenovo)
- Troubleshooting firewalls/routers, wireless access points and switches
- Work experience for an IT MSP
Personal Attributes:
You should be able to demonstrate the following:
- Strong customer service skills
- Excellent communication skills
- Ability to prioritise case load and manage time effectively
- Proactive approach to improving the quality of service we provide
- Willingness to learn and succeed
- A good working culture with likeminded people and more
If you’re interested in the role and would like to put yourself forward please hit APPLY to be redirected to the company’s careers page.
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