Job Title: Assessment and Allocations Officer
Location: Lincoln
Salary: £23,172 – £25,617
Job Type: Full Time, Fixed Term until 31/03/2023
Closing date: 8th September 2022
At the City of Lincoln Council, we think diversity drives improvement. We are many different people, with different cultures, backgrounds and ideas, but we all share the same passion for providing great service to our community. A career with us is rewarding in lots of different ways. We’re an ambitious authority and our vision for Lincoln is set to transform the city in the coming years.
The Role:
The City of Lincoln Council isn’t like any other council. It’s a hive of talented, innovative, dedicated, high performing staff who are committed to delivering the best possible outcomes for the people they serve in the communities of Lincoln and we recognise that people are our most valuable asset.
In this rewarding and challenging role, you will assess the needs of applicants applying to the housing register, make decisions on applications with regards to eligibility and banding. You will also advertise and allocate properties via Abritas, our choice-based lettings system.
Skills/Experience Required:
To fulfil this role, we are looking for an experienced professional with a background in customer service and/or administrative role with working knowledge of choice based lettings and legislation around allocations. This role can be busy and demanding, therefore it is essential that you have first class organisation skills, including the ability to meet tight deadlines and to also have a flexible approach to working hours. Excellent communication skills and the ability to handle conflict and adopt a firm but fair approach.
Duties:
- Assess applications to the Choice Based Letting Scheme to award them priority in accordance with the Council’s Allocations Policy
- Identify applicants who are threatened with homelessness and refer onto relevant services
- Allocate vacant properties at the end of each bid cycle in accordance with the Council’s Allocations Policy and procedures
Key Requirements:
- Ability to use Microsoft Office (including word and excel) to ECDL standard or equivalent experience to enable use of a wide range of computer software solutions
- Experience of working in an office environment undertaking a variety of administration tasks or equivalent e.g. voluntary sector or housing association
- Experience of working directly with the public in a customer facing role
- Prepared to work flexibly including working outside normal office hours e.g. attending evening meetings
- GCSE English and Maths to minimum grade ‘C’ or equivalent qualification and / or experience
- Working Knowledge of legislation around allocation and Choice Based Lettings
- Working knowledge and awareness of the Homeless Prevention Agenda
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Revenues Officer, Revenues Assistant, Revenues Collection, Revenues Enforcement, Revenues Collection Officer, Revenues Administrator, Revenues Manager, Revenues Recovery Specialist, Finance Assistant, Housing Benefit Officer, Finance Executive, Finance Officer, Accounts Officer, Benefits Advisor, Revenue Advisor, Benefits Officer, Benefits Support Officer, Revenue Officer, Benefits Assessment Officer, Customer Aid, Benefits Adviser, Customer Service Executive, Face to Face Advisor, Customer Support officer will also be considered for this role.
