Job Title: Senior Customer Research and Engagement Officer
Location: East Suffolk Council, Lowestoft NR33 0EQ or Melton IP12 1RT
Salary: £29,174 – £31,895 per annum
Job Type: Full Time, Permanent
Hours: 37 Hours per week
Closing Date: 11.30pm on the 16th August
Interview Date: Week commencing 22 August 2022
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We currently have an exciting opportunity to join East Suffolk Council’s Customer Experience Team as Senior Customer Research and Engagement Officer.
About the role:
This role will focus on growing our customer experience insight, designing and implementing a range of research and engagement programme at East Suffolk Council to understand customer’s needs, expectations, and experience. You will use this research in addition to customer services operational data to make improvements, ensuring our services are effective, efficient and place our customers at the very heart of what we do.
You will also be responsible the day-to-day line management of members of the Customer Experience Team identifying training needs, undertaking 1:1’s, sickness monitoring and coaching and mentoring. You will also deputise for the Customer Liaison and Improvement Manager, attending meetings as required and assisting with project work and research.
About you:
Supervisory experience will be essential, as will experience in gathering and analysing customer research and engagement data. You will also need strong verbal, presentation and written communication skills, initiative and an innovative solution focused approach.
Here are some of the main benefits:
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
About us:
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding career
Please click on the APPLY button and you will be redirected to the Council’s careers page.
Candidates with the relevant experience or job titles of: Engagement Officer, Marketing Officer, Customer Service, Customer Engagement Officer, Customer Care, Research Officer may also be considered for this role will also be considered for this role.
