Job Title: Software Quality Assurance Analyst
Location: Hybrid working, 2-3 days in office (Hemel Hempstead)
Salary: £24,000 – £27,000 per annum
Job Type: Full Time, Permanent
Eckoh is an exciting, fast growing technology company providing large enterprises, who operate or use Contact Centre services, with Secure Payment services. Our clients include some of the largest and best-known brands across the world.
Today, our aim is simple: To help our clients make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about Eckoh.
The Role:
In your role as a Software QA Analyst, you will work closely with our development, account management, ITS and project management teams to help them deliver high quality software. You will be testing our Voice (IVR), Web, Mobile, Omni and Payment applications to ensure they operate as designed with minimal defects.
We are looking for someone who is innately curious about technology, is methodical in their approach to testing, will be responsible for design, implementation and execution of tests as defined in the test plan. You will have a strong desire to advance your own technical ability and skills in software quality assurance.
Key Responsibilities:
- Build strong working relationships with developers, account & project managers and ITS
- Become familiar with our product portfolio, technology stack and deployment processes
- Work with project team to understand the client requirements for a project and create test plans in line with the test strategy
- Documentation of the application
- To create test data requirements for maximum test coverage
- Executing manual and automated tests
- Liaise with development team for defect closure
- Document and verify test results
- Keep project team and the Head of QA informed of testing status and outcome
- Produce Test Exit Reports
- Mentor / Support Junior members of the team
- Work with cross-functional teams to ensure quality throughout the software development life cycle
- To deliver work to agreed estimates and timescales
- To maintain and develop knowledge, skills and competencies in testing process and tools
About you:
- Collaborative team member with excellent written and verbal communication skills
- Drive and passionate for career development, progression and learning
- Demonstrate good attention to detail when testing, recording results and tracking issues
- You will have a passion for technology and a desire to learn
- You will possess a strong commitment to quality and avid attention to detail
- You will have strong personal organisational skills
- Proven experience as a Quality Assurance Analyst
- Working experience in Agile Project teams
- Working experience of Source Code Management tools like Gitlab
- Working knowledge of Test Management / Defect Management like XRAY / JIRA
- Documentation skills using collaboration wiki tool like Confluence
- Working experience of SQL and Unix
Benefits:
- Holiday allowance increasing with service
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme.
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Testing Analyst, Software Testing Engineer, Software Testing Technician, Software Test Analyst, Software Tester, Software Quality Engineer, QA Engineer, QA Software Analyst, Software Development Engineer, Software Development Tester, Software Testing Consultant will also be considered for this role.
