Job Title: Customer Services Account Co-ordinator
Location: Plymouth
Salary: £20,000+ D.O.E
Job type: Full Time
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
The Barden Corporation is recognised as a world leader in the design and manufacture of super precision ball bearings.
The role:
Reporting directly to the Customer Service Manager, this role holds two main responsibilities:
- Improving Customer Service experience, create engaged customers and facilitate organic growth;
- Take ownership of customers’ issues and following problems through to resolution.
Knowledge/Experience/Skills required:
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable.
- Proven experience of MS Office Suite including Excel and Powerpoint is essential
- Excellent communication skills and team working
- Good standard of English and Maths (GCSE Grade 4 minimum)
- SAP is an advantage but not essential.
- Trouble-shooting, multi-tasking and time management skills.
- Goal-orientated.
- A good working knowledge of Excel is essential and previous customer service experience would be advantageous.
- The following behavioural competences are key: collaboration, communication, determination and persistence, problem solving, emotional intelligence and resilience.
Key Role Requirements:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customers’ issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
- In addition to the duties listed above, the position holder must carry out tasks assigned by his/her Line Manager that are essentially related to their duties.
Benefits:
- 25 days annual leave + 9 bank holidays (this year)
- Life assurance (4 x annual salary)
- Business performance bonus scheme
- Attendance bonus
- Contributory pension scheme
- Subsidised canteen
- Free parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Services Officer, Customer Service Assistant, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Advisor may also be considered for this role.
