Job Title: Customer Support / Member Advisor x 4
Location: Hybrid working. Offices are based in Exeter
Salary: £21,500+ (depending on experience) + Company Bonus (8% of base on average)
Job type: Full Time
About the Exeter
We’re The Exeter; an award- winning, mutual insurer providing health insurance, income protection and life insurance. Our mutuality means we focus on what matters most. We say ‘You Matter More’ – That’s our commitment to everyone, whether that’s our members, advisers, the wider community, or our employees.
To find out more about The Exeter visit our website or find us on LinkedIn and Twitter.
About the Role
As part of our Member Support Team, you will answer telephone calls, reply to correspondence, and action customer requests. As we start our new chapter in a period of change, we want to raise the bar, by delivering exceptional customer service, empowering our people to take ownership of our customers’ needs with one touch delivery.
You will need to focus on our customer’s demands, demonstrate empathy, and identify the vulnerable, as the calls are often in relation to a member’s own health or that of a family member.
The Member Support Team operates between 8am and 6pm, based on the work patterns – 8am to 4pm, 9am to 5pm and 10am to 6pm Monday to Friday (35 hour working week).
As a new member of the Member Support team, you will undergo a thorough company induction and product and systems training on all our health protection products.
About You
- Previous experience of working in Customers Services preferable but not essential
- Excellent communication and listening skills, with attention to detail
- Team collaborator, comfortable working with others, promotes teamwork
- Able to multitask whilst ensuring your quality of work is maintained to a high standard
- Observe information to understand the various products we service
- You must have the right to work in the UK
Rewards
- Plan for the future with our generous pension scheme
- Enjoy life with a minimum 24 days’ holiday plus Bank & Public Holidays
- Take a break with an extra day off on your Birthday
- Make a difference with 2 days paid leave each year for volunteering
- Peace of mind for loved ones with free life cover (four times salary)
- Feel protected by free income protection cover
- Look after your health with free health insurance
- Annual Company Bonus Scheme
Training Opportunities
- Support with focusing on your personal development and progression within the organisation
- Investing in you through funding of additional studies (CII)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Call Centre, Support Coordinator, Support Assistant, Office Assistant, General Assistant, Administrative Assistant, Office Admin, Client Service, Facilities Administrator, Office Administrator, Ops Centre Assistant, Business Support may also be considered for this role.
