Job Title: IT Helpdesk & Support Engineer
Location: Wickford, Essex
Salary: Up to £32,000 Plus Overtime & Travelling/Car Usage Expenses
Job Type: Full Time, Permanent
Essex Computers Ltd (ECL) are a long-established small IT consultancy firm offering IT support and management services to small / medium sized businesses mainly in south east Essex.
We’re currently looking for a new IT Helpdesk & Support Engineer to join our small team based out of our Wickford office.
Ideally you will have worked for a small/medium IT Integrator / Consultancy firm and be already confident at dealing with customer support enquiries and problems, from 1st line support onwards.
Being flexible at supporting a mixture of desktop, server and general networking environments is essential. We are currently operating a part home / part office based working practise on a rotational basis.
Must haves:
- At least 5 years of experience supporting Windows 7 / 10, Microsoft Office / Microsoft 365 inc. SharePoint / OneDrive, Desktop & Server technologies
- Good core networking skills
- Experience using remote support tools e.g. LogMeIn, TeamViewer, RDP etc
- No qualms working in a small company/team environment and ‘mucking in’ with all aspects where required
- A ‘can do’ and flexible approach
- Strong customer facing skills
- Good problem solving skills
- Own car
Advantageous (but not essential):
Experience supporting the following environments:
- Microsoft Exchange
- Microsoft Hyper-V
- VMware vSphere
- Linux
- HP Servers
- HP Switches
- DrayTek Routers
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: 2nd Line Support Engineer, Network Technician, Experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
