Recruitment Officer

Job Title: Recruitment Officer

Location: Southend-on-sea

Salary: £20k – £24k per annum

Job type: Full Time (Hybrid) – With travel to Southend-on-sea office weekly

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

The Role/Candidate:

Reporting to the Chief People Officer, the Recruitment officer will be responsible for designing and leading Ventrica’s recruitment strategy to ensure that the recruitment demands of the business are met.

Main Activities:

• First point of contact for candidates, manning the recruitment line as first point of contact and responding to candidates queries in a timely manner
• Management of the Recruitment mailboxes.
• Processing the recruitment requests and updating the required trackers.
• Conducting phone & face-to-face interviews.
• Working with the Service Delivery Managers.
• Providing feedback to the candidate, if requested, working with the Recruitment Manager on the delivery of this
• Conducting assessment centres with large groups of candidates, including facilitating group activities, individual assessments and presentations.
• Responsible for ensuring candidates complete the individual skills testing and results are communicated to ensure they meet the criteria for the campaign interviewed for.
• Posting job advertisements via the ATS system.
• Preparation and distribution of the Internal Vacancy listings
• Coordination of the internal application process, scheduling interviews and ensuring feedback is provided.
• Ensure all candidate records are updated on the ATS.
• Overseeing the “Refer a Friend” scheme and ensuring the tracking is kept up to date to ensure bonus payments were processed.
• Undertaking new hire screening, including previous employment checks are completed and ensuring the right to work documentation is obtained for all new hires.
• Ownership of the offer process, issuing the required documentation and the new starter on boarding process
• Work closely with the HR team to ensure all relevant recruitment activities are communicated accordingly.
• Management of agency workers within the business, ensuring they are compliant, pay is in line with the business, communication with Senior Management if they will be made permanent and the arrangements for this.
• Liaise with the Resourcing Team to ensure peaks and troughs of recruitment activities are proactively managed, whilst working closely with this team to support the redeployment activities of existing employees.
• Undertake any additional tasks that the business may need

Key Skills:

Essential

• Experience of recruitment and selection techniques
• Experience in undertaking end to end recruitment processes
• Excellent communication and rapport building skills.
• Excellent writing skills with the ability to write in an engaging manner
• Great administration skills with the ability to use initiative and be a pro-active member of the team
• Able to maintain confidentiality and professionalism
• Ability to work in a fast paced environment with tight deadlines
• Highly flexible approach with a keen eye for detail and great problem solving skills
• Resilient and driven to achieve personal and organisational targets
• Able to multi task and manage own workload and prioritise tasks to achieve deadlines
• Excellent attention to detail

Desirable

• Previous experience working within an Internal Recruitment/HR team.
• Understanding of HR best practice and ACAS guidelines
• Previous experience within a contact centre environment
• Experience in headhunting or undertaking targeted search activities
• Conducting Assessment Centres / Group Interviews
• Previous experience conducting presentations / induction training

BENEFITS:

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
• Discounts with over 40 local businesses
• Pension
• Employee Assistance Programme
• Training provided

Please click on the APPLY button to send your CV and Cover Letter for this role.

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