Job Title: Senior Fault Manager
Location: Huntingdon
Salary: Up to £70,000 per annum depending on experience
Job type: Full time, Permanent
IRIS Service Delivery UK Limited is an independent company delivering Telecommunications services across Mobile, Fixed and Optical Networks.
Our expertise lies in the delivery of end to end services and our capabilities include, but are not limited to:
- Project and Programme Management
- Site Acquisition and Design
- Civil Works
- RAN Installation and Commissioning
- Rigging
- Transmission solutions
- Fixed Network Installation and Commissioning
About the role:
The Senior Fault Manager is responsible for the management and support of operational delivery from Activation to TTO at a field and project level.
Key tasks:
- Organise, lead and manage faults efficiently and effectively
- Own & manage the support of the project delivery team in all day-to-day delivery related activities to ensure success.
- Own the management all faults, liaising where necessary with BT and their SWC to progress TTO
- Work with the other departments on all matters regarding the day-to-day delivery of faults relating to safety of the field teams.
- Work with the technical services manager where necessary to progress to successful resolution.
- Provide support to members of the company delivery team as and when required.
- Be the main point of influence regarding the company direction on post activation activities.
- Receive & validate all relevant instructions from the client where required.
- Provide support to other service managers when requested.
- Collate & update databases/trackers with progress when required.
- Check and prepare instructions to partners & suppliers.
- Issue instructions with relevant purchase order to partners, suppliers & internal teams.
- Record incoming reports & issue regular outstanding reports details. Deal with all queries relating to this task.
- Manage & have regular meetings with suppliers/partners to ensure they meet delivery timescales to resolve issues.
- Understand, adhere to, and promote company policies and processes.
- Any other duties deemed appropriate by the business.
About you:
- Must have held a similar position previously. (E).
- Have proven experience in telecoms industry. (E).
- Demonstrate proven experience in the UK cellular and/or fixed line market. (E).
- Ideally hold a formal project management qualification. (D).
Every application is valued, and we will let you know the outcome of your application via phone or e-mail. If you would like clarity on any decisions, we are more than happy to provide feedback on your application.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Senior Fault Manager, Operations, Operation Support, Fault Manager will also be considered.
