Job Title: Customer Service Advisor (Remote)
Location: UK Nationwide
Salary: £19k – £22k per annum
Job type: Full Time / Part Time / 4 days a week – Permanent. (Remote – work from home)
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.
The Role/Candidate:
We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis. (Multiple locations available)
What will I do in the role?
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service across telephone, social media, webchat and email
- Make sure the customer is at the heart of every conversation
What do I need?
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
Why work for us?
Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;
- We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
- We love sharing UK Wide Retail Discounts
- Health care plan and pension
- We Care about your Well Being so offer Employee Assistance Programme
We have Mental Health First Aiders and provide training for all our managers.
We love to have fun with regular socials.
We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.
- Ongoing Learning and Development
- We Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprint
- We love our community if you raise money for charities we match it
- We love our Ventrica family so all new parents receive a welcome pack
- Dress down Friday
What we need from you;
- Strong broadband internet connection
- Laptop of PC that runs Windows 10
- Apple Mac OS version 10.15 or above
- Available USB port for a USB headset (headset will be supplied)
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
