Team Leader

Job Title: Team Leader – TSG Academy

Location: Newcastle upon Tyne (Office Based)

Salary:£28,000 – £32,000

Job Type: Full Time

About the role

As the TSG Academy Team Leader, you will support and develop our groups of Trainee Consultants whilst they complete a training programme to become an expert in some of TSG’s busiest Microsoft practices. This position requires a strong leader, who has a flexible approach and is able to adapt themselves to suit individual learning styles. You will work closely with our Operations Managers across the business to coordinate on the job training, as well as ensuring that our Trainee Consultants objectives are set and met, to keep them on track for graduation and moving into a permanent role within the business

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies‘ and one of the ‘Top 50 Technology Companies‘ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding‘ employee engagement.

Here’s why;

• Our open and honest culture where feedback is taken on-board and acted upon
• The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
• Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
• Two paid CSR days per annum that you can use towards giving something back
• Our charity fundraising – TSG have raised over £17,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
• Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
• Flexible working policy
• Relaxed dress policy
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Day to day management of TSG Academy team members

• Mentoring and coaching in support of academy team members personal and professional development
• Deliver training into the academy in support of professional and personal development
• Create facilitate, and monitor training plans for academy team members
• Support recruitment of new academy team members
• Liaise with departments across the business in support of academy team development
• Evaluate academy progress against agreed objectives and report into the Operations team
• Develop and maintain academy specific training plans on the Learning Management System
• Provide tutoring and guidance on working in a professional services organisation
• Manage and support the transition of academy team members into their functional teams

Knowledge, Skills & Experience;

• Experience of managing and supervising a team is essential
• A demonstrable background in performance management is essential
• Experience of coaching and delivering training plans is essential
• Recent experience of conducting training needs analysis (TNA) would be advantageous
• Experience of working in a multi-site organisation would be advantageous
• Comfortable using Word, Excel, PowerPoint, Outlook, and Teams to a good standard
• Organised and able to work independently
• Good verbal, and written communication skills
• Ability to build rapport and good working relationships with key stakeholders internally and externally
• Able to adapt to and embrace change with a positive ‘can do’ attitude

Benefits

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.

Candidates with the relevant experience or job titles of: Manager, Leader, Team Lead, IT Support, Academy Leader, Mentor, Team Mentor may also be considered for this role