Job Title: Client Services Intern
Location: South Bank, London
Salary: £21,000 per annum (4 month contract)
Job Type: Full Time, Fixed Term (April 2022 – July 2022)
Enzyme Communications is looking for a Client Services Intern who is ready to kickstart their career and join our fast-growing agency based in Southbank, London.
This is a full-time and fixed term role from April ’22 – July ’22, perfect for someone who has graduated in a scientific area and has a keen interest in science communications.
You will have the opportunity to work with global clients, working on ground breaking treatments that make life-changing impacts to thousands of people all over the world. This role will be varied and exciting, supporting our client services team across a wide range of projects that involve events, video, animation, websites, and more.
As a Client Services Intern, you will join an ‘Enzyme Pod’, a small team of science communicators and client service team members working together on the same projects. Your role will be supporting our Client Services department with project management and work with the wider agency team to ensure we deliver what is needed on time and on budget. You will work closely and be trained by a Senior Account Executive to service your accounts, and will report to an Account Director.
We’re a small team, and everyone’s contribution matters from day 1. This role is for someone who wants to ‘get stuck in’ and enjoy a role where they can influence the success of projects directly.
Key duties:
- Client service: build an understanding of client/agency relationships and optimum client service whilst actively supporting project teams with priority projects, ensuring no detail is missed
- Project management: Ensure project documentation is accurate and up to date at all times. Ensure projects are delivered on time, on budget and to the brief through the development and management of project timelines with support from senior members of the team
- Financial control: financial administration using our project management software, to include; set up of new clients and opportunities, accurate inputting of approved budgets and management of supplier invoices
- Quality control: collaboration with creative and content professionals with a high level of scrutiny and attention to detail
- Supplier management: partner with production specialists such as web developers, illustrators, animators, voice over artists and more to create engaging visual experiences
About you:
Candidates must have the following skills and experience:
- Bachelor’s degree in relevant field (science-based)
- Be self-motivated, passionate and a good communicator
Candidates with the following additional skills and experience will be viewed favourably:
- Any experience working within a healthcare or life sciences company
- Demonstrable skills in time management, organisation, handling complex projects and attention to detail
- Great communication skills; presenting to our clients or holding a brainstorm internally, you will need to be able to communicate your ideas with confidence and clarity. Good communication also requires listening skills, understanding and interrogating other people’s perspectives.
- Ability to use your initiative; working at Enzyme involves lots of collaboration, however independent thinking is integral to a successful client services team member. Being proactive, thinking ahead and working efficiently.
Benefits:
At Enzyme Communications, we pride ourselves on taking care of our team as well as being a socially responsible business. We do the following to live up to this:
- Charity support: We donate 10% of company profit to charity each year. We create opportunities for team members to volunteer with the charities we support and see the impact of our support
- Value based culture: We use our values to constantly challenge ourselves to create and sustain a positive work culture in which we can all thrive:
- Be Free – Be free to think differently and challenge the way things are done
- Be Curious – Be curious about everything
- Be Brave – Be brave enough to speak your mind
- Be You – Be you and be authentic to yourself and others
We work from the office for 2 days of the week, the rest will be at your discretion.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience in Client Support, Client Services, Admin, Intern, Admin Coordinator, Customer Service, Project Management Intern, Pharmaceuticals, Healthcare, and Life Science will be considered for this role.
