Job Title: Technical Services & Deployment Engineer
Location: Dataquest Heathrow, Yiewsley
Salary: Competitive
Job Type: Full-time, Permanent
Working Hours:
Dataquest, a leading Solutions Company with a head office based in the heart of the business district, are currently looking for an experienced, ambitious Engineer to come and join their expanding team in their Heathrow office.
We’re passionate about developing our talent so we invest in our people and support them to build a career.
About the role:
- Deployment & set up of hardware at customer sites throughout the UK, both singularly and within a team
- Ability to investigate, diagnose and troubleshoot a wide variety of problems, with network and computer hardware
- Provide a point of escalation for then field service team in responding to and resolving support calls along with agreed SLA
- Working knowledge to configure and install network hardware
- Working knowledge of recent and current versions of Microsoft Windows operating systems
- Use standard tools to deploy PC and server software builds from system images1
- Attend customer premises and datacentres to install and maintain CCE and customer infrastructure
- Lead delivery of projects & deployments, ensuring compliance with client expectations
- Maintain a solid understanding of the principles of operation of recent and current releases of core Microsoft Server products such as Windows, System Centre, Exchange and SQL
- Demonstrate significant experience of delivering technical projects and solutions in a client-facing environment
- Assist the Resource Supervisor in coordinating the delivery and implementation of projects
- Build and maintain technical relationships with clients
- Propose the most efficient and effective means to solve business and technical problems using best in breed business tools, such as data migrations, virtualisation, upgrades, and new deployments
- Ability to develop and implement methodologies, tools and scripts to speed-up deployment and integration
- Ability to identify and mitigate technical risks when changes are made to a client’s environment
- Ability to investigate, diagnose and troubleshoot a wide variety of problems, with network and computer hardware
- Provide a point of escalation for technical team in responding to and resolving support calls along with agreed SLA
- Single or multiple overnight stays necessary for customer deployments
- Gain and maintain professional accreditations through training as defined by Management
About you:
Skills
- Demonstrate extensive Laptop, Desktop, Server build & configuration and repair experience
- Demonstrate strong organisational skills
- Microsoft – Windows desktop and server installation and configuration experience
- SCCM – deployment and configuration
- All major manufacturer hardware maintenance experience
- TCP/IP networking (understanding of principles, well-known ports, basic routing and switching)
- Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense
- Excellent documentation and analytical skills
- Good verbal and written communication
- Excellent troubleshooting and problem resolution skills
- Able to work well to pressurised deadlines
- Able to provide and demonstrate creative and innovative
- Able to work on own initiative with minimum supervision
- Organized and able to identify and prioritise work
- Ability to build strong relationships with support staff
- Full, clean, driving license
Personal attributes
- Thorough, logical, methodical, demonstrates attention to detail
- Able to work on own initiative with minimum supervision
- Organized and able to identify and prioritize work
- Supportive and reliable team member
- Able to communicate well at all levels
- Excellent timekeeper
- Must appreciate importance of standards
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT Technician, Technical Services Engineer, Technical Support Engineer, Desktop Support Engineer, IT Services Technician, 2nd Line Engineer, 3rd Line Engineer, IT Field Services Engineer, Network Support, Helpdesk Engineer, Technical Engineer may also be considered for this role.
