Job Title: Sales Office Administrator
Location: Haslingden
Salary: £20,000 – £23,000 (FTE) based on skills experience and qualifications.
Job Type: Permanent, Full Time, Hours of Work Monday to Friday 09:30am to 15:00pm (Negotiable)
Flexipol Packaging Ltd supply packaging mainly into the food industry. The company is now in its 24th year and during this time the business has grown steadily each year, providing long term secure employment. The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high quality customer service. Approximately 140 staff are currently employed working across the company and its manufacturing processes.
The role:
- The role of the Sales Office administrator is to support the sales team (internal and external).
- As a team our focus is our customers and how we can continuously improve the service we offer. The role of the Sales Administrator is to ensure the day-to-day admin task are completed to a high standard.
Job purpose:
The role sits within a Customer service team of around 6 people who manage our customers via emails, telephone calls and conference calls. This role will be office based with flexible hours.
Key Responsibilities and Accountabilities:
- Supporting the Internal Sales Team
- To work closely with the sales team and ensure Customer Service is the priority
- Providing customers with documentation requested
- Updating the system with customer information
- Responding to customer enquiries
- Raising customer orders and sending customer order acknowledgements
- Raising customer trials & making samples
- Raising customer complaints and consulting with Sales Team
- Communicating courteously over the telephone and via e-mail with customers
- Attend training required to further develop skills and knowledge
The Candidate:
- A good understanding of Microsoft Excel, Outlook, and Word.
- A proficient level of maths to be able to calculate percentages/product weights/ prices etc.
- Excellent verbal and written communications skills
- Strong attention to detail and incredibly good accuracy
- Ability to multitask, prioritise and manage time effectively.
- Customer service focus
- Friendly, helpful, confident, and engaging personality
- Excellent administration skills
Ideal Candidate:
The ideal candidate will have customer service experience. This could be from a retail, hospitality or B2B role. You will also have excellent written communication skills, strong phone presence, good organisational skills and attention to detail. Due to our location, you will also need access to a car. You will also need a good level of IT skills and be confident in Microsoft excel.
Benefits:
- Onsite gym
- Employee Referral scheme
- Life insurance
- Annual performance bonus
- Company Sick Pay after qualifying period
Please note:
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Sales Office Assistant, Office Administrator, Sales Admin, Office Admin, Administrator, Admin, Sales Associate, Office Manager, Office Support, General Admin, Negotiator, Executive Assistant, Personal Assistant, PA may also be considered for this role.
