Service Manager / Workshop Manager

Job Title: Service Manager

Location: Oakham

Salary: Up to £46,000 + Bonuses

Job type: Full Time

Ben Burgess and Company was founded in 1931 by Ben Burgess, Edward Burgess and Norman Marshall. 1931 was the perfect time for an agricultural engineering company to start, as it was the absolute bottom of the post war agricultural depression.

Our first tractor franchise was the Marshall that was produced by Norman’s father.

With the success of the Marshall tractors came other franchises such as Turner Tractors, Claas Combines and Lundell Foragers. In 1964, Ben Burgess was appointed as one of the first John Deere dealers in the UK.

The role:

Our Branch Service Manager reports into the Depot Manager and the Group Service Managers. They are at the forefront of our customers’ aftersales experience which is driven by exceptional leadership of the service and workshop teams. This customer focussed person will have the ability to juggle a varied and busy workload. The Branch Service Manager’s role is key to delivering our vision of being an industry leader through offering excellent customer experiences and an inspiring place to work.

This is a challenging but rewarding role for the right person. The workload and demands are varied. There is never a dull day whether supporting a customer with their service needs, planning workload, coaching team members or conducting reviews the position will be diverse and exciting. You will be accountable for the smooth operation of the whole department and responsible for its performance, resourcing levels and quality.

Key Responsibilities and Accountabilities:

• Ensure high levels of team engagement within the department.
• Promote and be a champion of the Company’s vision statement and strategic goals.
• Support, coach, and mentor team members to ensure they have the capability and confidence to carry out their tasks to ensure premium customer satisfaction.
• Undertake regular team member reviews to promote high levels of performance, job satisfaction and engagement.
• Utilise careful understanding and empathy through all channels e.g., face to face, telephone, email etc provide excellent customer service to our customers
• With your service administration colleagues and utilising our electronic tools along with technician skills and expertise effectively manage work planning and allocation.
• With your service administration colleagues utilise our business systems to ensure all service work (including supplier warranty and improvement programmes) both in normal working hours and throughout seasonal peaks is carried out and billed in a timely and cost-effective manner
• Along with the Group Service Managers actively engage in resource planning, recruitment, and development to ensure staff levels (including apprentices) and service department facilities and tools meet current and future demands.
• In conjunction with the Depot Manager maintain exemplary levels of health and safety across the Service Department and workshop which align with health and safety law and our company risk assessments and policy.
• Along with our Group Service Managers actively develop and engage in activities to increase the sales of retail labour and parts.

The Candidate:

• Full UK driver’s licence.
• Relevant working experience within the agricultural or construction machinery sector or a strong passion for the industry.
• Experience in managing a team of hands-on technical individuals.
• Excellent IT skills with ability to use systems such as MS Excel and online based systems.
• A passion to lead by inspiration and empathy
• The desire to innovate and change.
• Strong commercial awareness and communication skills.
• Flexibility to work extended hours and weekends as required to meet the demands of the customers and to deliver service through seasonal peaks.
• Excellent customer relations skills – proven track record of offering outstanding service.

Benefits:

• Competitive salary.
• Annual bonuses for performance.
• Company vehicle.
• 22 days + bank holidays.
• Employee discounts.
• Pension + Life Assurance
• Employee development and leadership development.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Service Manager, Assistant Service Manager, Technical Manager, Team Leader, Service Team Leader, Workshop Manager, Workshop Controller, Workshop Lead may also be considered for this role.