Job Title: IT Support Engineer
Location: Norwich
Salary: Up to £30k per annum DOE + OTE (Competitive)
Job type: Full Time – Permanent. (Office based, with travel to customer sites)
Onyx IT is an experienced & professional MSP that has been installing IT infrastructure and accompanying IT services and rapid and reliable IT support to business in Norfolk and throughout East Anglia for over 30 years.
The role;
As a respected and long-established Managed Service Provider, our client delivers IT support, Cyber Security and Cloud Services to SMEs. Due to continued success, they are now recruiting an IT Support Engineer to join their team on a full-time basis.
About the role;
- Provide technical support to our customers.
- Work within a fast-paced environment.
- Travel to customer offices when required.
- Ensure issues are resolved in a timely manner.
- Completion of Projects as and when required in line with scope of works (Migrations, Rollouts and Implementations).
- Work as part of the on-call rota.
- Have a passion and enthusiasm for excellent service delivery and pride in your ability.
You will need;
- At least four years’ experience in a hands-on technical role.
- Have a track record of providing exemplary support.
- A full, valid driving licence.
Essential;
- Windows Server and Infrastructure skills.
- Strong Office365 skills.
- Windows Desktop (/8.1/10/11).
- Windows Server.
- Wireless technologies.
- Networking; Firewalls / Routing.
- VPN technologies.
- Telephony solutions.
- Entry level knowledge of public cloud providers.
Benefits;
- Supportive and positive environment.
- Clear career progression.
- Opportunities to move to different areas of the business.
- Gain exposure to a wide range of technologies.
- Access to training and time allocated to help you be as confident in your role as possible.
- The full support of a consultancy that has over 30 years’ experience in IT service delivery.
- Access to company pension scheme.
- 28 days’ holiday increasing by 2 days per year of service to 34 days.
- Flexible working from home or office.
To apply, please note:
To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT Analyst, IT Technician, IT Service Desk Technician, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.
