Job title: Telesales Executive
Location: St Austell
Salary: £20k-30k per year – Depending on experience.
Job type: Full-time, Permanent. Hours – 07.30am – 17.00pm (Monday – Friday).
Established in 2003 but constantly improving, evolving and innovating, we think beyond products and today’s needs and create standard and bespoke hardware solutions for doors and windows, focussed on tomorrow’s requirements.
Purpose of Role:
The Primary position of this role is to increase quantity of customers purchasing and increase quantity of product groups sold to existing customers.
Generating leads and in turn sales by calling customers that are currently not spending, and potential customers on the phone, which will be passed on to specialists, from the Coastal sales office. All calls are to be logged on Netsuite.
The second purpose of the role is to cleanse data on the CRM system ensuring customer information is up to date and accurate. Also, to help out with marketing campaign follow up.
Key Responsibilities:
- Make 30 or more outbound calls daily.
- Record conversations and actions also ensuring information is accurately recorded on Netsuite.
- Obtain customer information such as name, address, and payment method, and update Netsuite accordingly.
- Upsells customers to more extensive packages, or higher priced services.
- Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches.
- Offer solutions based on clients’ needs and capabilities.
- Direct prospects and leads to the sales team when needed.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- To hit KPA targets, as agreed documented separately.
Company Benefits:
- Free on site car parking.
- Free on site gym.
- Team building events and meals.
Core Values:
These values build the culture of Coastal. Each team member will score their peers in relation to these values.
- Solution Oriented – providing the best solution to enable the best results.
- Continuous Improvement – constantly listening and seeking new ways to improve.
- Attitude – ever resourceful and friendly. We listen more than we talk.
- Potential – evaluating and appreciating the potential in all.
- Passion – for upgrading to long lasting quality products.
- Commitment – consistently upholding our high values.
How we measure performance:
- Punctuality and Attendance: To arrive at work on time, and only taking time off when fully justified.
- Teamwork: Preparedness to work with other, communicate, be friendly to one another and helping others when needed.
- Dedication: Preparedness to do that extra bit & exceeding expectations.
- Accuracy: Doing it right the first time, checking your work to ensure it is correct.
- Task Completion: Completing tasks on time, without having to be chased.
- Daily Task & Time Management: Maximising and prioritising Prime Time.
- Positive Attitude: Preparedness to accept change & think “what’s the best way forward”.
- Respect for Property and Equipment: Treating work facilities as you would your own.
- Using Initiative: Using one’s initiative to solve problems and provide solutions to problems that arrive within one’s team.
- Proactiveness: Seizing opportunities for the business providing suggestions without being told, forward thinking.
- Leadership: Nurturing those under you, setting a good example.
- Obedience, Loyalty and Honesty: To employers.
Our Purpose:
The shape of things to come.
We think beyond products and today’s needs and create standard and bespoke hardware solutions, focussed on tomorrow’s requirements.
That is how we enable our clients to maximize the value of their products and their competitiveness.
If you want to be part of our fantastic team, then click APPLY today and we will be in touch!
Candidates with experience or relevant job titles of; Business Development Executive, Outbound Telesales, New Business Developer, Telesales Development Executive, Telesales, New Business Manager, New Business Executive, External Sales, Sales Person, Business Development, External Sales Executive, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, External Sales Person, B2B Sales Executive, Sales Specialist, BDM, Lead Development Executive may be considered for this role.
