Job Title: Technical Support Analyst
Location: London, EC3A 7AG
Salary: £28,000 – £30,000 per annum, depending on experience
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
The Company are one of the largest independent IT service & support companies in the UK. Their philosophy of ‘service beyond the call’ delivers a high level of support to all their client’s communications and data management requirements.
About the role:
- Monitor Lockton LANDesk Service Desk to check whether there is any pending call, check every 1 hour, depending on call volume
- Resolve pending calls
- Desktop Services Room Maintenance
- Parts stock management and logistics
- At the end of the day add a note to any pending calls in the Helpdesk
- PC builds with SmartDeploy
- Setting up in place a new prebuilt desktop PC
- Setting up in place a new Thin Client (Wyse Box), referred as VDI project desktop setup
- Installing monitor support arms. It is recommended to have a batch of 2 or 3 ready in advance
- Others: user general issues with desktop hardware such as mice, keyboards, screens
- Current technologies server hardware and software support
- Current technologies clients’ hardware and software support
- Configuration Items Management and logistic
- User account and email management
- Windows Platform Deployment -builds of Windows images, working knowledge and build computers when required
- Hardware expertise: maintenance and support of server, desktops, laptops and thin clients
- Use of Service Desk manager software, knowledge of ITIL procedures
- Thin OS clients setup within a Citrix managed environment: Wyse box and IGEL terminals
- Physical desks installations and desk moves
About you:
Skills:
- MCSA / MCITP Windows Server Administration (desirable not essential)
- Working knowledge of Citrix, VMware and virtual platforms
- Working knowledge of Server hardware support
- Working knowledge of current client devices: PC, Macs, mobile devices
- Working knowledge of network infrastructure and devices
Personal attributes
- Thorough, demonstrates attention to detail
- Able to work on own initiative with minimum supervision
- Organised and able to identify and prioritise work
- Supportive and reliable team member
- Able to work well to pressurised deadlines
- Must appreciate importance of standards
- Methodical worker
- Excellent time keeper
- Logical thinker
- Prepared to be hands on
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; IT Analyst, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer, 2nd Line Support may also be considered for this role
