Job Title: New Client Team Enquiries Assistant
Location: Northenden, Manchester
Salary: up to £21,000 (comprising of a base salary of NMW with an evening allowance – time and a half for working past 6pm working the alternate week shift pattern and uncapped commission but average earnings £3,000 per annum)
Job type: Permanent, Full time
Express Solicitors is a top 200 Law firm that specialises in all areas of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence. We pride ourselves in the work we do helping injured people.
We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel.
Our employees are our most important asset and have been instrumental in helping us recover millions of pounds each year for injured people. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all.
The Role:
Our clients are at the heart of everything we do. Whether it’s face to face, over the phone or online, we aim to go beyond our clients’ expectations by offering them a first-class experience.
Our Customer Service Representatives are the first point of contact in the client’s journey and are therefore incredibly important too, which means we are looking for customer service superstars, who can genuinely connect with our clients, while getting things done.
Express believe that investing and supporting our people, ensures that our clients get the best customer service, so you will have the mentorship of a partner, a manager and team leaders who have all come through the ranks. All have done the job themselves and can offer relatable advice and hands-on support.
There will be targets to work towards, but you will be rewarded with achievable commission paid on a monthly basis.
- Responsible for client experience from first contact until signed up and the file transferred to a solicitor. The ability to build strong relationships with clients to obtain commitment is paramount
- Calling prospective clients as soon as possible within required service standards
- Obtaining all relevant details of a prospective client’s claim to allow the claim to be assessed
- Working as a team to answer all calls as quickly as possible and deal with any client enquires
- Presenting key information to management, in a concise manner
- Maintaining client files and diary tasks using the firm’s case management system
- Working within a team, providing cross-cover when necessary to ensure excellent client service
Person specification
- A customer service background either from retail, call centre or hospitality though a background in financial services, claims management or other professional backgrounds will be an advantage.
- Experience in handling customer/client enquires on either the telephone or face to face.
- Ability to build solid relationships from initial enquiries to retention.
- Strong influencing, negotiating and objection handling skills.
- Ability to present relevant information to management in a concise manner.
- Proficiency in handling multiple enquiries and managing own time to ensure all enquiries are fully pursued.
Benefits:
The company always endeavour to recruit and retain the best staff around. To do so they offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, they also offer the following incentives:
- 23 days per year. Closed on Christmas Day, Boxing Day and New Year’s Day. Any bank holidays worked will be awarded with 1.5x back.
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
- Employee Assistance Programme which offers 24 hour helpline, Legal info and CBT – available immediately
- Free fruit delivered twice a week
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
