Job Title: 2nd Line IT Support Technician
Location: London
Salary: £27,500 -£35,000 D.O.E
Job type: Permanent, Full time
Clarion is a well-established, progressive and environmentally conscious IT & Telecoms Managed Service Provider providing on/offsite support to the SME marketplace in London and remote Support to users beyond.
We currently provide this support in the following forms:
– To act as a fully outsourced IT Dept.
– To work alongside a company’s own personnel to complement in-house skills
– On a retained or ad-hoc basis
Key Responsibilities:
- Manage and monitor the delivery of IT services within Clarion and to our clients
- Provide on/off-site server, desk-top, network hardware/software support to our client base
- Provide expert support on Windows and Mac operating systems
- Provide support on disaster recovery solutions used by our clients
- Assist with providing software & hardware quotes
- Assist IT manager with project planning
- Assist with keeping ticket system in check
- Work with 3rd party suppliers and vendors for various support tickets
- Keep up-to-date with new technologies and upgrades on current systems and ensure that these are implemented accordingly
The Candidate:
- Enthusiastic, energetic, proactive, highly organised and with the ability to multi-task
- Capable of installing software/hardware on desktop, laptops, printers etc and related software and supporting it to a 1st / 2nd line support level
- Experience of delivering quality service and customer satisfaction
- Experience and ability to absorb new information swiftly
- Ability to translate complex technical issues to non-technical users.
- Excellent phone manner
- Ability to communicate clearly with clients, colleagues, 3rd party support and suppliers
- Ability to understand SLA’s and operate within them, keeping clients updated accordingly
- Ability to write and keep clear, concise and accurate electronic reports/records
- Punctual with good time management
- Ability to monitor security alerts and backup notifications
- Ability to log and prioritise support requests and understand when to escalate them
- Ability to remain cool under pressure
- Ability to work as a team to ensure workloads are managed
Technical Skills:
Essential:
- Windows OS 7-10, Mac OSX, Google Chrome, Microsoft Surface
- Networking, LAN, WAN, Routers understanding
- iOS, Active Sync, Android
- Experience using and administrating Office365, Teams & SharePoint
- Understanding of networking
- Understanding of server administration
- Office 2013 to 2019
- Ability to configure web-managed routers
- IoS, Android, Smart Device experience
- good understanding of IT security and best practices
Desirable:
- Firewalls, VPN, Vlans, DMZ, VOIP understanding
- Experience with Hosted Solutions (Exchange, Desktop, Server etc)
- Microsoft Azure, MDM Solutions
- Applications like Sage 200 Accounts,
- CRM solutions such as ACT!
- Hyper V, VMware
- Cisco CCNA, Cisco Meraki
- Remote management Tools e.g SolarWinds, Addigy, Logmein, Team Viewer
- Zendesk, SolarWinds Ticketing System
- Network design, Microsoft Exchange
- Windows Server 2008-2016 – AD, DNS, Group Policy, DHCP
- MCSA/MCSE, Microsoft accreditation
Company benefits
- Basic Salary of £27,500-£35,000 per annum – dependant on experience
- 25 days holiday + bank holidays
- Professional Qualifications Sponsorship
- Company Pension Scheme
- Performance Related Bonus Scheme (discretionary)
- Free use of Corporate Health Club Membership
This is a full-time vacancy that can be office-based or hybrid remote.
Due to high response, only suitable candidates will be contacted
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Assistant, Computer Technician, IT Executive, IT Support, Computer Support may also be considered for this role.
