Job Title: Receptionist and Facilities Assistant
Location: London
Salary: £23,000-£30,000 per annum plus bonus
Job Type: Full Time, Permanent
techUK is the trade association which brings together people, companies, and organisations to realise the positive outcomes of what digital technology can achieve. With over 800 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government, and stakeholders to provide a better future for people, society, the economy, and the planet. By providing expertise and insight, we support our members, partners, and stakeholders as they prepare the UK for what comes next in a constantly changing world.
The Role:
To ensure the smooth running of the office and front desk, offering a professional service supporting techUK members and staff with conference, meeting activities and AV requirements. Assist in overseeing all facilities management activities including maintenance, post/print room, catering, event support etc.
Key responsibilities
- Provide excellent Front of House service, greet and direct all visitors to techUK
- Answer the main switch board, transfer calls and deal with enquiries
- Book meeting rooms for staff and members on request
- Respond to queries from staff and members, referring to other colleagues as appropriate
- Monitor and manage requests in ‘meetings’ and ‘info’ inboxes, responding to enquiries promptly
- Assist with meeting room set up ensuring correct room layouts and AV equipment has been set up and tested
- Assist with coffee machine maintenance and repairs where required
- Manage courier and taxi bookings on request
- Manage weekly lunch orders for all meetings and create purchase orders
- Update the Visitors Log daily ensuring we track all visitors for COVID safety
- Update reception notice board (email copy to main reception) and visitor book daily
- Maintain general tidiness in the reception area
- Deputise for the Office Manager
In Absence of Other Team Members
- Office Manager
- Assist with office services including office maintenance and cleaning, liaising with contractors to rectify any issues as required and keeping records
- Management reporting as required such as visitor numbers, room bookings etc.
- Generate member orders and take credit card payments for room charges and catering
- Facilities Assistant
- Assist with room AV and lunch set ups
- Monitor member area, tidy and restock as required
About you
Competencies:
- Excellent communication skills, both written and verbal
- Approachable, flexible with a ‘can do’ attitude
- Strong customer service orientation
- Ability to work to tight deadlines and prioritise workload
- Excellent time management, prioritising and organisational skills
- Ability to work as part of a team
- Self-motivated and able to work on own initiative
- Able to prioritise workload and multi-task efficiently
- Be solution-focussed and positive when facing new challenges
Essentials:
- Customer service experience
- Experience of dealing with a broad range of people
- Microsoft office suite
Desirable:
- AV equipment
- Health and Safety knowledge and experience
- Experience of overseeing office/facilities management including office supplies and services
This is a full-time role, based in techUK’s London offices. The hours of this role are 9.30am to 5.30pm. We do require flexibility to provide support outside of these hours on occasion.
The successful candidate must have permission to work in the UK prior to commencement of employment. Due to the volume of applications we receive, if you have not heard from us within 3 weeks of applying, please deem your application as unsuccessful on this occasion.
This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates may have experience or relevant job titles of; Receptionist, Reception, Administrator, Administrative Assistant, Office Assistant, Support Administrator, Business Administrator, Admin Support, Secretary, Clerk, Administrator, Office Support, Admin Assistant, Admin, Office Administrator, Business Support, Facilities Management, Construction Management may also be considerate for this role.
