Job Title: Customer Excellence Advisor/Customer Excellence Specialist
Location: Hitchin
Salary: £25,000 per annum plus commission
Job type: Full time, Permanent
Whilst winning new customers is important it is equally important that we maintain and develop our relationships with those customers we have already secured. Our Customer Excellence Advisors proactively work to develop our customer intimacy, monitoring customer satisfaction and taking steps to maintain productive after sales relationships.
By growing and maintaining close relationships with our customers, these roles will generate additional business through our after-sales service offerings.
The Role:
Key Responsibilities:
- Contact existing customers to gather feedback on products and services – completing customer feedback database.
- Analysis of customer feedback to identify areas of concern.
- Liaise with Service Managers to resolve customer issues with purchased products and services received through After-Sales channels.
- Upselling of after-sales provision – i.e. Service Contracts
- Maintenance of the ‘Non-active’ customer list, contacting customers within this list to identify reasons for inactivity and any opportunities for the company to provide products and/or services.
- Enter product sales leads gained through After-Sales channels onto Salesforce and assign them to the appropriate Sales Manager.
The Candidate:
- Enthusiastic, driven and a confident self-starter
- Passionate about good customer service
- Confident telephone manner
- Experience in a telesales/telephone-based role
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Service Delivery Advisor, Client Services Advisor, Client Relationship Advisor, Customer Service Team Leader, Service Delivery Team Leader, Client Relationship Officer, Customer Service Representative, Client Service, Customer Relationship Consultant may also be considered for this role.
