Service Manager / Learning and Development Manager

Job Title: Service Manager

Location: Whitley Bay, NE26 2RQ

Salary: £36,000 per annum

Job Type: Full Time, Permanent

New Prospects enables people with learning disabilities to have greater choice and control over where and how they live, helping them to realise their individual hopes and dreams.

Job Duties:

Leadership, Management & Delivery

• Develop and implement operational plans for your area of responsibility that will
  contribute to achieving the objectives set out in the Association’s
  Strategic Business Plan
• Develop new business with a variety of client groups as directed by CEO or with a range of client groups and needs
• Set direction for teams and individuals, ensuring the people they support contribute to the development of services
• Lead teams in the development of knowledge, ideas and work practices, via the delivery of training, coaching or mentoring as appropriate
• Encourage innovation in your area of responsibility for improving existing services and developing new services

Performance Management

• Manage services, taking responsibility for leading, planning, monitoring and ensure that services meet agreed objectives and are to the satisfaction of people they support, carers and commissioners and to the requirements of CQC regulations and Safeguarding
• Ensure that the service delivers outcomes that meet the people they support, organisational, and legal requirements and fundamental Care Standards
• Audit and monitor continuous quality improvement by undertaking a monthly audit and an annual audit in each service that falls within your area of responsibility
• Ensure Health & Safety requirements are met by developing a culture that ensures safety considerations are firmly embedded in the planning and decision making processes within your remit

Team Building

• Develop productive working relationship with colleagues in the Association and
  other organisations
• Manage people within your sphere of authority, allocate, co-ordinate, monitor
  and assess the work of teams and individuals
• Strive to facilitate others’ contributions and to share leadership, nurture capability and long-term development of others
• Contribute to the selection, recruitment, and retention of staff to develop a quality service within your sphere of responsibility

Negotiation and Influencing Decisions

• Produce and communicate information and knowledge about complex subjects
  and concepts to influence key decisions. Ensure innovative approaches to service development are considered
• Support teams in problem solving around individuals whenever this is required, and develop creativity and problem solving skills within teams

Communication and Presentation

• Ensure individuals and groups are supported appropriately when experiencing significant life events
• Take appropriate steps to safeguard verbal, written and electronically stored information, ensuring that such information is available on request to (only) authorised users
• Facilitate training to teams. Monitor that teams are attending training and that all necessary training is carried out

Managing Self and Personal Skills

• Take responsibility for your performance and the continuing development of self
  and others
• Evaluate and develop own contribution to the organisation, working as a team member
• Take responsibility for the continuing professional development of self
  and others

The Candidate:

You must:

• Act with integrity and honesty at all times
• Be approachable and friendly
• Give and receive constructive feedback to enable development of self and others
• Acknowledge and value the contribution of staff within the team
• Guide, direct and support colleagues to ensure continuous improvement

Key Requirements:

• Registered Manager Award OR Qualified Social Worker OR Registered Nurse AND Management
• 3 years’ experience of managing services
• Contribute to effectiveness of plans from corporate to individual level
• Ensure a person centred approach is in operation in all areas of responsibility
• Contribute to the planning and evaluation of services
• Ability to develop new services
• Contribute to the business planning process and its implementation
• Competent in the use of IT
• Relevant legislation
• National policy and good practice in relation to Social Care and Housing
• Effective methods of communication and establishing relationships
• Protection and Safeguarding policy and procedure
• MCA/DOLS
• Quality assurance and audit processes
• Ability to work flexible hours including, on occasion, evenings and weekends
• Hold a valid UK driving licence

To apply for this role please click APPLY to send your CV and Cover Letter for this role.

Candidates with experience of; Learning & Development, Corporate Learning Manager, Head of Learning and Development, Learning and Development Content Creator, Learning and Development Design Manager, Learning Advisor, Learning Support, Learning Support Worker, Learning Guidance Advisor, Service Delivery Manager, Service Delivery Team Leader will be considered for this role.