Job Title: Account Manager
Location: Huntingdon
Salary: Competitive, plus benefits.
Job type: Full Time – Permanent.
Located in Huntingdon, Just Digital is a leading independent marketing services business that provides sophisticated marketing collateral and print fulfillment services to organizations and leading brands across the UK. Established by the current CEO in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the Centre of what we do and after our recent Engagement Survey, we have taken over 30 actions as a result of the feedback from this, to enhance the working environment. We have reduced our full-time hours from 40 to 35 per week and are well on our way to feature in the Times Top 100 companies to work for. We have exciting expansion plans and aim to double our turnover in the next few years. Never has it been a more exciting time to join us.
Role summary
Working in a fast-paced environment the Account Manager will primarily be responsible for handling the accounts of clients using our web to print services and for the project management in connection with this. The main responsibility being to optimise quality of service, business growth and customer satisfaction.
Key Responsibilities:
- Maintain and develop long-lasting relationships with your portfolio of clients to maximise their potential.
- Conduct quarterly review meetings and pro-actively communicate to clients regarding new products and service.
- Understand the client’s business, customers, markets and competitors plus, an understanding of the clients’ internal issues, processes and policies.
- Regularly review clients’ products and sites and look for opportunities to maximise and increase revenue of existing accounts.
- Ensure client SLAs are met.
- Produce monthly sales and KPI reports.
- Report internally on KPIS and commercial results.
- Pro-actively identify areas for commercial growth and potential risks.
- Have a financial understanding of all jobs.
- Work with internal teams and suppliers.
- Provide an unrivalled customer experience.
- Creation of quotes, booking in jobs, and seeing projects through to completion including invoicing and follow-up.
- Administration tasks related to the role including keeping CRM up to date.
- Influence sales through investigating client’s needs and unstated needs.
- Work under pressure to strict deadlines, whilst still maintaining a high level of attention to detail.
Measures of performance:
- Client satisfaction.
- Completing projects on time.
- Smooth running of new projects.
- Client retention.
- Sales Retention & growth.
You will:
- Be a confident communicator both internally and externally.
- Have effective management of your own time.
- Have a forward thinking and proactive approach.
- Be able to work to targets.
- Work independently and as part of a team.
- Excellent organisational skills.
- Excel, Word, Outlook, Internet.
- Be commercially aware.
- You will have previous experience of working within a customer facing environment
- You will have previous experience in the print, creative or SAAS industry an advantage.
What we offer in return:
- A focused strategy and culture that gives employees the right platform to grow and develop their careers.
- 35 hour working week.
- Generous holiday allowance of 24 days rising to 26.
- Enhanced parental leave.
- Enhanced pension scheme of 5% company contribution.
- Cycle to Work Scheme.
- 4x Salary Life Assurance and Income Protection.
- Work hard/play hard culture and a great working environment.
- Sociable company with regular company wide and departmental events.
- A Living Wage Accredited organization.
To apply, please note:
You must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Admin Assistant Account Manager, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager will also be considered for this role.
