Job Title: Account Executive
Location: Huntingdon
Salary: Competitive, plus benefits.
Job type: Full Time – Permanent.
Located in Huntingdon, Just Digital is a leading independent marketing services business that provides sophisticated marketing collateral and print fulfillment services to organizations and leading brands across the UK. Established by the current CEO in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the Centre of what we do and after our recent Engagement Survey, we have taken over 30 actions as a result of the feedback from this, to enhance the working environment. We have reduced our full-time hours from 40 to 35 per week and are well on our way to feature in the Times Top 100 companies to work for. We have exciting expansion plans and aim to double our turnover in the next few years. Never has it been a more exciting time to join us.
Role summary
We are looking for an Account Executive to be our internal point of contact for our online clients. You will be part of dynamic and fast growing cross team. Your main responsibility will be to look after our online clients on a day-to-day basis, liaising with suppliers, monitoring stock and supporting Account Managers. You will also be processing orders, reporting and invoicing as well as administration tasks relating to your role.
Key Responsibilities:
- Looking after our online clients with the day-to-day running of online portals including:
- Processing orders placed.
- Liaising with clients on a daily basis.
- Dealing with user queries.
- Problem solving any issues that may arise.
- Organising new product requests.
- Monitoring stock levels, reporting on stock and re-ordering when necessary.
- Monitoring safe completion of all orders.
- Liaising with suppliers
- Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations and supply purchase orders prior to ordering goods/ services.
- Assist in managing clients’ ad-hoc requests.
- Liaising with internal departments to action client requests.
- Reporting and invoicing.
- General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
- Attend client meetings – in person or via video call.
- Helping maintain SLAs.
Measures of performance:
- Client satisfaction.
- Completing projects on time.
- Smooth running of new projects.
- Client retention.
- Sales Retention & growth.
You will:
- Work under pressure to strict deadlines, whilst still maintaining a high level of attention to detail.
- A confident communicator both internally and externally.
- Effective management of your own time.
- Forward thinking and proactive approach.
- Work independently and as part of a team.
- Excellent organisational skills.
- Excel, Word, Outlook, and Internet.
- Have previous experience of working within a customer facing environment.
- Have previous experience with print, creative, SAAS or data, an advantage.
What we offer in return:
- A focused strategy and culture that gives employees the right platform to grow and develop their careers.
- 35 hour working week.
- Generous holiday allowance of 24 days rising to 26.
- Enhanced parental leave.
- Enhanced pension scheme of 5% company contribution.
- Cycle to Work Scheme.
- 4x Salary Life Assurance and Income Protection.
- Work hard/play hard culture and a great working environment.
- Sociable company with regular company wide and departmental events.
- A Living Wage Accredited organization.
To apply, please note:
You must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Admin Assistant Account Manager, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager will also be considered for this role.
