Job Title: Service Co-Ordinator
Location: Andover
Salary: £24,000 per annum, depending on experience
Job Type: Permanent, Full time( Monday to Friday / 8am-5pm )
The Company’s long-term aim is that the composition of our workforce should reflect that of the community. Where necessary, special steps, as permitted by the relevant Acts of Parliament, will be taken to help disadvantaged and/or underrepresented groups to compete for jobs on a genuine basis of equality.
The Role:
Provide Operational and Administrative support to the Service Team. Ensuring Service Engineers are booked into sites for their monthly preventative maintenance jobs with all necessary information; ensuring prompt response to lift break downs and call out requests from clients required with clients being kept updated and informed at all times.
Key duties:
- Coordinating the Liftec Southern Service and Call-Out Engineers to best support Liftec Southern’s clients and the operational effectiveness of the Branch.
- Pro-active Service bookings across Liftec Southern’s portfolio.
- To provide a focussed Customer Support Service working with the Senior Service Co-ordinator, responsible for a dedicated customer base and portfolio of units and engineers.
- To regularly update clients on outstanding matters and resolve queries alongside the Service Supervisor/Senior Service Coordinator through efficient and friendly communication utilising the Service Database and information provided from field engineers.
- Assist with the quick quoting process on insurance and urgent repair items.
- To ensure the Service Department operates efficiently whilst contact for colleagues and clients and carrying out administrative duties.
Essential requirements:
- A-C grade GCSE’s (or equivalent) in core subjects with a high standard of Literacy and numeric skills
- A good understanding of database systems and generating accurate and well-written customer communications
- Previous administration, with a good IT skillset, is and essential would be an advantage
- A dependable self-starter who is a flexible and adaptable approach towards work to meet deadlines, with a good telephone manner
Benefits:
- Full time, Mon-Fri
- 25 days paid annual leave + Bank Holidays
- Company Pension
Please be aware; due to the immediate start of this role, our client will not be providing any relocation packages or sponsorship for this role. Therefore you must be eligible and provide evidence you have the right to live and work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
