Job Title: Sales Administrator
Location: Northolt
Salary: £21,000 per annum.
Job type: Full Time – Permanent. 37.5 hours per week.
This is a great opportunity to join our FMCG business based at our Head Office in Northolt, we are a vibrant team, passionate about delivering great service to our customers and colleagues.
We are one of the UK’s most respected food importers, distributors and brand-builders, representing over 100 brands across 13 categories, with an extensive portfolio of products sourced from across the world.
Our Sales Administration team is critical to the front line our business, as it’s the first point of contact for our external suppliers and customers. We’re looking for someone with a positive “can-do” attitude and a desire to be part of a successful team, to join the Sales Administration team on a full-time basis.
The Role:
This role will suit someone with at least 12-18 months experience in a similar role, who is a highly organised individual with excellent administrative skills. An exceptional telephone manner is a must. You need to be able to build strong relationships across all teams, as you’ll be liaising with all departments regularly. You must demonstrate a high level of accuracy – this will enable other teams to do their jobs effectively. You’ll need to provide our customers with an ‘A’ grade customer experience to keep them coming back. Great all round communication skills are a must and you’ll need to be confident with using Sage and Microsoft Office to support your success in this role. The ideal candidate will be good at following processes, planning ahead, getting the details right and meeting deadlines.
Daily Duties/Responsibilities:
Will include but not limited to –
- Responsible for receiving all in-bound calls from suppliers and customers and redirecting in an efficient and professional manner.
- Handling calls from an existing customer base. You’ll be required to answer questions, match customers to products and consider scope to upsell if customer’s needs match.
- Your focus will be on ensuring customers feel listened to, valued, that their needs are being met, whilst maximising sales.
- You’ll need a strong knowledge of our brands, product range and current promotions.
- You’ll be responsible for accurate order processing and arranging deliveries promptly.
- You need to be fully conversant with Sage, EDI and haulier portals.
- Attention to detail – making sure prices match on both Sage and purchase orders before processing.
- Ensure orders are despatched/ sent for invoicing by the date of delivery in time for daily postings.
- Assisting in day-to-day tasks of the sales admin department – attaching, filing and sending paperwork between office and warehouse when required.
Desirable Attributes:
- Excellent written and verbal communication skills.
- Good computer skills.
- Good level of numeracy and literacy.
- Excellent organisational and time management skills.
- Accurate administrative skills.
- Sales admin experience.
- Customer service skills.
- The ability to work well in a team and with other departments.
- Knowledge of Sage 200 is desirable
* All applicants for the role will be required to undertake an interview.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of Business Support Administrator, Administrative Assistant, Sales Administrator, Sales Admin, Administrator, Officer Administrator, Office Admin, Sales Support, Office Assistant, Office Associate, Office Support, General Admin, Team Administrator and Business Support Assistant may also be considered for this role.
