Job Title: Housing Options Support Assistant
Location: Harrogate
Salary: £19,312 – £20,092 per annum
Job Type: Full Time, Fixed Term – 12 Months
Closing Date: 24th September 2021
Looking for a new start? Come and work at Harrogate Borough Council.
Our values guide everything we do, and everything we do has an impact on the people who live here.
The Role:
Do you have a person-centred approach to customer care? Are you passionate about assisting people with complex needs in difficult circumstances?
We are looking for someone to support our Private Sector and Housing Options Team in assisting people with complex needs and providing tailored support under the Homelessness Reduction Act 2017.
If you would like to provide frontline services for a team that identifies, devises and implements solutions for the difficulties faced by homeless households, we would love to hear from you. Our vibrant Housing Needs Team provides a service aimed at preventing or relieving homelessness. You should have an appreciation of the circumstances that cause homelessness and have experience of dealing with members of the public sympathetically but firmly.
Experience of housing advice/support work and an understanding the welfare benefits framework are beneficial, however not essential.
About you:
Essential
- Previous experience of office administration and/or reception duties.
- Educated to GCSE level standard or equivalent.
- Good standard of numeracy, literacy and computer literacy.
- Customer care related training.
- Problem solving, creative team worker, able to work in a busy team with minimum supervision.
- Able to keep calm under pressure.
- Excellent communication skills.
- Accurate with figures.
- Able to work on own initiative, organising own workload.
Desirable
- Use of Microsoft Office applications.
- Use of integrated housing management software.
- Awareness and understanding of relevant housing and related legislation.
- Experience of dealing with the public sympathetically but firmly.
- Experience of working with other agencies.
Please click on the APPLY button and you will be REDIRECTED to the Council’s careers page to complete the application form.
Harrogate Borough Council requires all applicants to complete the council’s application form and attach their suitability statement and CV.
No agencies thank you.
Candidates with the relevant experience or job titles of; Social Housing Advisor, Homelessness Support Assistant, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Information Advisor, Information Specialist, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
