Job Title: 3rd Line Support Engineer
Location: West Drayton
Salary: up to £45,000 depending on experience
Job Type: Full Time, Permanent
Established in 1979 and incorporated in 1985, they’re one of the largest independent IT service & support companies in the UK. Their philosophy of ‘service beyond the call’ delivers a high level of support to all their client’s communications and data management requirements.
About the role:
Supporting around 1000 users internally and externally (and growing), this continued growth means they are looking for an experienced, accredited IT Engineer (3rd Line) to join their team.
Key duties:
- Technical client liaison for New Business and On-Boarding
- Projects: e.g. Server and Network Installations, Email Migrations, etc; Infrastructure and Network Auditing
- Management and Maintenance of
- Server Infrastructure (Server 2008-2019)
- Office 365 Tenancy
- Virtualised Infrastructure (VMWare and Hyper-V)
- Network Hardware
- Working effectively with 1st/ 2nd line engineers and apprentices, sharing your knowledge and supporting them with their development
- Providing on-call support as part of their Out-of-Hours Major Incidents Team
About you:
Essential
- Experience with Email migrations
- Experience with Virtualisation technologies
- Experience with Server Installations
- Experience with Network installations and configuration, preferably:
- SonicWall Firewalls
- Cisco/Meraki switches
- Juniper switches
Desirable
- Experience with O365 Compliance and Security
- Experience with Intune
- Experience with Public Cloud – Azure, AWS etc.
- Experience with Network installations and configuration, preferably:
- MCSE/MCSA accredited
Benefits:
As a salaried employee you are entitled to join the company pension scheme and receive the following contractual and non-contractual benefits:
- Private Healthcare Insurance (after 2 years’ service)
- Life Assurance of three times your salary (after 1-year service)
- Good attendance bonus scheme
- 28 days’ holiday (inclusive of 8 bank holidays) entitlement which increases with the length of service (up to the maximum of 30 days’ holiday)
- Perk box (platform that offers various discounts to our employees)
- Eye test discount vouchers
- They provide weekly fruits to support the wellbeing of its employees (Your contract of employment will set out which benefits are contractual)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Senior Infrastructure Technician, 3rd Line Engineer, Infrastructure Engineer, Network Engineer, Senior IT Technician, IT Support Engineer, Senior Network Engineer, Network Engineer, IT Network Engineer may also be considered for this role.
