Job Title: 2nd Line Service Desk Engineer
Location: Leeds, West Yorkshire
Salary: £30,000 – £35,000 per annum (DOE) + Excellent benefits
Rabb-IT Ltd are on an exciting journey to become the go to IT Businesses in Yorkshire. Already a well-respected MSP with an array of clients within the Yorkshire region they are now looking for an experienced 2nd Line Engineer to join the team. Based in the rural area of Calverley, Leeds where monthly lunches are bought, to acknowledge and appreciate their dedicated staff.
About the role:
We currently have an exciting and challenging role for a candidate with a proven track record of working in a busy technical service department.
Leading by example you’ll be fulfilling 1st & 2nd line duties on the desk, managing your own ticket queue as well as supporting your team during busy periods. Ultimately you will create great experiences for clients, while building and maintaining long-lasting relationships. This is a purely service desk role so you’ll need to be a tech expert who can handle all the escalations and 2nd line issues without getting under the feet of the Projects Team
The ideal candidate will also help mentor the service desk engineers by developing their technical and customer service skills in order to provide great experiences for clients
About you:
Essential technical skills
- Windows Server 2012r2, 2016, 2019
- Active Directory & Group Policy
- Hyper-V
- Networking
- Managed Switches (Aruba, Unifi)
- Firewalls (SonicWall, Unifi, Draytek)
- TCP/IP, DHCP, DNS, VLAN/Routing
- PRTG Network Monitoring
- Cloud Hosting Technologies (Azure/AWS)
- NAS Storage (QNAP, Synology)
- Office 365/SharePoint – Migrations/automation and integration/day to day management
- Network Security – SSL/Antivirus/Email Gateway
- Backups & Disaster Recovery – Veeam/MSP360
- Knowledge of VOIP
- Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Produce and maintain detailed documentation of customer networks
- Broad knowledge & experience of “day to day” IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.
Personal requirements
- A clear focus on high quality work, with the interests of the customer at the centre of all you do
- This is very much a desk-based role so you’ll have to be comfortable and competent with solving problems remotely
- Excellent communication skills for dealing with diverse range of customers
- Keen for new experience and to grow skill sets; a genuine passion for IT
- Strong time management skills
- Flexible, calm and approachable, ‘can do’ attitude
- Full driving licence with own vehicle
What’s on offer:
We’re based in the rural area of Calverley, Leeds where monthly lunches are bought to acknowledge and appreciate our dedicated team, as well as the long list of other benefits below!
- Healthcare and Well-being Scheme
- Pension Scheme (additional employer contribution)
- Training and personal development (including Free Microsoft Training)
- 25 days holiday plus extra Birthday holiday – never work on your birthday again!
- To be part of a growing business and the next success story
- A competitive base salary
- Annual Bonus tied to company profits
- Structured Induction Process (training on all aspects of your role to ensure you succeed)
- Great staff parties – a very important part of teambuilding
- Free Parking
- Fantastic culture & environment
Please click the APPLY button to send your CV and cover letter for this role.
Candidates with the relevant experience or job titles of; IT Support Technician, 2nd Line Support Engineer, IT Service Desk Technician, It Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support will also be considered for this role.
