Job Title: Systems Support Manager / Developer
Location: Huddersfield
Salary: £30,105 – £37,039 per annum (dependent on qualifications, skills and experience)
Job Type: Full-time, Permanent
Located on an attractive campus close to Huddersfield town centre, adjacent to the picturesque Greenhead Park and an easy commute from much of the North West and Yorkshire, Greenhead College has been providing the highest quality academic Sixth Form College education in the area for 40 years.
Greenhead College is an outstandingly successful Sixth Form College with 2,600 16-19 year old students following advanced level courses. The College has a long history of exceptional examination results and sits near the top of the national sixth-form college performance tables, meaning it is one of the very best in the country.
We are very proud of our students’ achievements and we have a strong ethos of ambition and aspiration which runs through all aspects of College life. The philosophy of the College is based on the understanding that each student is to be valued as an individual. The College is heavily over-subscribed; there are almost double the number of applicants as there are places to accommodate them.
The College is a great place to work, with a warm, inclusive atmosphere between all staff and students. The staff are recognised for their hard work and the College offer a wide range of employee benefits such as free onsite staff carpark, generous holiday entitlement, a significantly enhanced occupational pension scheme, free use of the College gym, cycle to work scheme, plus many more
Key Duties:
- Acting as a first point of contact for helpdesk, telephone and email queries relating to college systems, liaising with students, staff and other college departments and stakeholders. Ensuring issues are followed up appropriately, keeping records of queries and resolutions.
- Delivering staff and student inductions and training sessions on the various college systems.
- Carrying out testing and auditing of college systems, assisting the Systems Support Manager with upgrades and service developments, including undertaking testing of new functionality and processes.
- Responsibility for communication with staff and students across the organisation to ensure consistency of information provided regarding college systems.
- Creating documentation, help sheets and video guides to support staff and students in their use of the college systems.
- Providing advice and training to staff to help them identify functionality within college systems appropriate to their needs.
- Aiding with designing, planning and organising of online resources, including interactive learning materials, screen captures and third party services, for teaching staff, tailored to the needs of the students on their courses.
- Working with colleagues to ensure content on college systems is accessible to all.
- Reviewing current college systems and present ideas for system improvements.
- Undertaking ad-hoc project work, as directed by the Director of Information Services.
- Line managing the Systems Support Developers and MIS Officer.
- Undertaking any additional tasks considered appropriate to this role.
About you:
Applications are sought from suitably qualified individuals with experience of Intranets and VLE, ideally SharePoint and Moodle. Experience of managing a team would be a distinct advantage.
Essential:
- Relevant degree
- Experience of Intranets and VLE, ideally SharePoint and Moodle
- Ability to work flexibly and to be self-motivated
- Ability to communicate effectively with a wide range of individuals, both written and verbal
- A proven commitment to safeguarding and promoting the welfare of young people
- A proven commitment to diversity and inclusion and an understanding of the College’s policies
- Ability to uphold and promote the values of democracy, rule of law, individual liberty and tolerance and have mutual respect for those with different faiths and beliefs
Desirable:
- Previous experience of working with young people within an educational environment
- Experience of managing a small team
Applicants for this post are asked to complete:
- Greenhead College or TES application form;
- A supporting letter of application indicating how you meet the criteria within the job description and person specification;
- Equality and Diversity form;
- Criminal Convictions form.
Please click on the APPLY button and you will be REDIRECTED to Greenhead College’s careers page.
Candidates with the relevant experience or job titles of; IT Manager, Helpdesk Support, IT Lead, IT Technician, IT Service Desk Technician, IT Desk Support, 2st Line Support, 3st Line Helpdesk Engineer, IT Support Technician, Desktop Support, 1st Line Support Engineer, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems may also be considered for this role.
