Job Title: Senior IT Service Desk Analyst
Location: Liverpool
Salary: Competitive
Job Type: Permanent, Full-time
Alfred H Knight are an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services.
We provide specialist services for a wide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutions and government bodies.
We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and quality management, including ISO: IEC 17025, 17020, 9001, 14001 and 45001.
Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds.
The Role
We have an exciting opportunity for a Senior IT Service Desk Analyst to join our IT Team. The main purpose of the role is to provide IT support to AHK Group staff Group wide and to ensure that all of AHK group IT systems operate effectively and reliably.
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Experience with desktop hardware, software applications, operating systems and network connectivity is required.
The ideal candidate will have a minimum of 3 years’ experience within a similar service desk role with a solid grounding in the following:
Key Requirements:
Essential
While there are no certifications required for this position holding any one of the below is advantageous
- HDI (Desktop Support Technician or Support Centre Analyst),
- CompTIA (A+, Linux+, Security +, Network+)
- Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).
- ITIL Foundations
- Cisco
- Minimum of 3 years’ experience within a similar service desk role
- Proven customer service skills
- Working knowledge of Helpdesk ticketing and remote management solutions
- Problem solving skills
- Good attention to detail
- Good written and documentation skills
- Good communication with users and colleagues
Core Knowledge Requirements
- Google G Suite (GMail, Google Chat, Google Docs) preferred but equivalent experience with Office 365 considered
- Windows Desktop Operating Systems (Windows 10)
- Android Mobile and Apple iOS Operating Systems
- Microsoft Office 2016 and 2019
Desirable
- Mitel VOIP Phone Systems or equivalent VOIP Phone Systems
- Experience using Mobile Device Management Solutions such as AirWatch
- Windows Server Operating System, Active Directory – User Administration
- Knowledge of Citrix, VMWare, or Cisco / Meraki Technologies (advantageous)
- Windows 10 Deployment (WDS)
- MAC Operating System familiarity
Required Languages
Knowledge of Spanish, French or Chinese is advantageous, but not essential
About you:
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, Senior Technician, 3rd Line Senior Engineer, Senior I.T., Desktop Support, IT Support Engineer, Service Desk Engineer, IT Service Desk, IT Technician, IT Support Advisor, IT Support, IT Desktop Support, IT Technician, IT Helpdesk, IT Desktop Support Technician, MS Office, Windows Server, Support Engineer may also be considered for this role.
